Reception Manager - Lead a Luxury Hotel Reception Team in Brockenhurst Are you an experienced Reception Manager with a background in luxury hotels? This is an exciting opportunity to lead a dynamic front of house team at a prestigious 4-star property in the heart of Hampshire, where your leadership will help deliver exceptional guest experiences every day. Why apply for this Reception Manager role in Brockenhurst? Along with a salary of £35,000 plus an average £2,500 tips per annum, you'll enjoy a range of excellent benefits: Social budget for regular team events Free meals on duty Extra paid day off on your birthday Complimentary hotel and spa experiences as part of your training Discounted stays plus family & friend discounts Referral bonus scheme Enhanced annual leave for long service What you'll be doing: As Reception Manager, you'll be the driving force behind the smooth running of the front desk operation. Key responsibilities include: Leading, training, and motivating a team of 5-6 (Receptionists, Porters, and a Supervisor) Overseeing day-to-day reception operations, ensuring exceptional guest service Managing shift patterns across early and late shifts, 5 out of 7 days per week (45 hours) Implementing and supporting the transition from Opera to a new hotel system Handling guest enquiries and resolving issues with professionalism and efficiency What we're looking for: We're s...