Job Responsibilities
1. Deliver expert technical support: Provide high-quality, customer-focused support for local and regional service cases.
2. Coordinate and resolve cases: Take full ownership of service cases, ensuring timely and effective resolution in collaboration with service and sales teams.
3. Engage directly with customers: Diagnose challenges, deliver solutions, and ensure outcomes exceed expectations.
4. Share knowledge: Actively share lessons learned and best practices to support continuous improvement across teams.
5. Support on-site needs: Conduct site visits (approx. 30 days/year) to resolve complex issues and strengthen customer relationships.
Background & Skills
6. Education: Degree in Electrical Engineering or a related technical field
7. Experience: Firsthand knowledge of variable speed drives and ability to interpret electrical schematics/technical documentation
8. Technical tools: Familiarity with SAP, Microsoft Office, Salesforce, and openness to adopting new digital tools
9. Language: Proficiency in English (spoken and written) with excellent communication skills
10. Mindset: Strong analytical and problem-solving skills, structured approach, customer-oriented, initiative-taking learner
11. Flexibility: Ability to travel regionally as needed (approx. 30 days/year).
You’ll join a dynamic, professional, and collaborative international team that thrives on solving complex technical challenges while delivering outstanding customer service.
We value:
Collaboration across regions and teams to provide consistent, high-quality service.
Continuous learning and knowledge sharing that strengthens both individual expertise and team performance.
A supportive, inclusive culture where your contributions and growth are recognized.