HR Shared Service Administrator (3 Month FTC)
Job Introduction
A bit about the role
As our HR Shared Services Administrator, you will:
* Work with the HR Shared Services Manager and HR Shared Services Administration model to deliver an efficient HR administration service to all Selfridges sites and to ensure excellence in customer service.
* Produce and send out offer packs, including offer letters and contracts to all new joiners in the business.
* Manage the full worker lifecycle – from staffing to compensation – using the HR management system – Workday. Including:
* Modify and create organisational structures.
* Support and review of the job change business processes.
* Password resets.
* Daily management of the HR Shared Services Workday inbox.
* Resolve telephone and email Workday enquiries relating to processes, knowledge, and requests.
* Send out new contracts where an amendment has been received.
* Take up references for all new joiners and respond to reference requests from third parties, communicating with the HR team promptly where references may not be satisfactory.
* Be aware of SLA targets and audit requirements for HR administration services and ensure these are met through regular communication with the HR Admin Team Leader and HR Admin Manager.
* Process applications for staff discount, including addition of requests to Payroll system, invoicing, refunds, and capturing amended data according to defined criteria.
* Manage and administer the Healthcare benefits scheme.
* Process applications for season tickets.
* Utilise all IT systems effectively to deliver excellent service, identifying and communicating improvements where necessary.
* Maintain all HR files, including electronic filing of consent, ensuring compliance with the Data Protection Act, and be aware of processes for subject access requests and GDPR.
* Administer the 'Refer a Friend' scheme.
* Produce and distribute reports.
* Provide general administrative support to the wider team.
* Occasionally, travel to London and Regional stores may be required.
A bit about you
* Experience in a fast-paced working environment is essential.
* Knowledge and experience in Workday are essential.
* Strong customer service skills are essential, with the ability to multi-task and work under pressure to meet deadlines.
* A good working knowledge of Microsoft Office packages, including Excel, is essential.
* The successful candidate will be an experienced, highly organized, resilient, and confident administrator with strong attention to detail.
* Occasional travel to London and Regional stores may be required.
Key Personal Attributes
* Team player.
* Ability to work under pressure and meet deadlines.
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