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About the Role
Support the Shift Manager in completing daily driver pre-briefs to ensure high standards of customer service and driver compliance with operational processes. This role is essential in ensuring drivers are fully prepared, enabling them to provide the best service experience.
Key Responsibilities
* Ensure all drivers report to pre-brief and structure driver returns to the Service Centre for effective performance management.
* Complete performance management processes with drivers, including analysis of delivery and collection failures for DXE Customers.
* Conduct system-driven analysis of Service Centre delivery and collection performance using DXNS databases.
* Verify that returned documentation is correct and reconciled to support revenue protection and accurate billing.
* Ensure delivery and collection points are attended as scheduled; challenge performance exceptions prior to driver departure.
Additional Information
This is an active role offering a great opportunity to thrive in a team environment and grow with the company.
Benefits
* Competitive pay rates
* 20 days holiday plus bank holidays, increasing with service length
* Long Service Recognition scheme
* Enhanced Maternity & Paternity leave
* Company Pension Scheme
* Life Assurance
* Employee Assistance Programme including 24/7 Virtual GP
* DX Discounts Portal
* Opportunities for career progression
We look forward to hearing from you!
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Transportation, Logistics, Supply Chain and Storage
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