Internal Sales Co-Ordinator/Customer Service
Grimsby
Permanent
£k (DOE) With monthly bonus earnings of up to £250 per month
Immediate Start
Aim/Purpose of Job: Maintain existing accounts via the telephone with the aim of building positive relationships and provide all aspects of customer service.
Main Duties & Tasks:
1. Liaise with existing customers to maintain their business over the telephone
2. Process sales orders, raise customer complaints and undertake administration tasks within the department
3. Ensure that all sales opportunities are communicated to the business development team.
4. Liaise with the product control department and transport department to ensure that all customers requirements are met.
5. Assist the Sales Manager in training of new staff to the department including one to one mentoring where necessary.
6. In conjunction with the Business Development Team identify and justify shortfalls in spend with budgeted accounts.
7. Form strong lines of communication with the Repro Dept. to ensure that optimum customer service is retained during the artwork approval process.
8. Must be fully accountable for all stock products held for individual customers and that ranges of products shared by customers are controlled within the dept. to avoid shortfalls and redundant stock.
9. Liais...