The opportunity As a Diagnostic Technician reporting into the Aftersales Manager your main responsibilities will be the ongoing service, repair and pre-delivery inspection checks of vehicles.
Working closely with the Workshop Controller you will work through your allocated jobs and feedback to the front of house Service Advisor team with any additional works or escalation the customer needs to be made aware of.
As part of our service to all our customers we offer a see it now service where we record on camera any work that needs to be completed on customers vehicles as well as vehicle health checks.
More about the role: Carry out route service works as per manufacturer guidelines
Provide additional work detail to customers and/or Service Advisors
Provide regular work status updates
Complete pre-delivery inspections on new and used vehicles
Ensure all work is carried out observing safe working practices of self and others
Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out
Complete relevant service documentation (Job sheets, PDI's, service reports) in line with HSO, warranty and Dealership requirements
Accurately complete job cards and DISS reports, including any written descriptions of faults found or repairs completed
More about you: Recognised and advanced brand qualification at a diagnostic level
VAG Accredited
Minimum of 3 years experience as a Vehicle Technician in a franchised dealership
Team player
Excellent communicator both written and verbal
Can do attitude
Must hold a valid driving licence
A bit more about the family Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.
Were expanding our own-brand, Motor Match our used sites, and we dont stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.
But, its not what we do that makes us the company we are, its how we do it; its our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live Our caring, honest and proud values which is why our long service boards are brimming with names whove been with us five, ten and fifteen years!
Benefits of working for Swansway Group: Company pension scheme
Life assurance (death in service benefit)
Holidays that increase with length of service
Long service recognition
Cycle to work scheme
Annual flu jab
Discounts on products and services
When you join Swansway, youre joining a family; so, if you enjoy, and thrive, in an inclusive family atmosphere, apply to join us now!
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