Ready to be at the forefront of safety and security within the Scottish Government? The position of Security Control Room Officer is an integral part of the Security Control Room Team, based within the Facilities Branch of the Workplace Division. This team is responsible for the 24/7 operation of the Scottish Government’s central Security Control Room. All areas of Facilities Services support the safety and security of people and SG assets. The Control Room team particularly focus on the safety and security of the estate via remote monitoring. Security Control Room Officers participate in the safety and security culture across the service. Responsibilities Proactive Surveillance: Diligently monitor the estate’s CCTV system through regular camera patrols and advanced analytics, ensuring prompt detection and response to incidents and events. Respond to actual or potential security incidents reported to the Security Control Room from various sources, undertaking initial investigations (either remotely or on-site) and resolving or escalating matters in accordance with established Security Control Room procedures, policies, and protocols. Alarm System Management: Monitor and respond promptly to a range of alarm systems (including fire and intruder alarms). Attend sites across Edinburgh in response to alarm activations, conduct initial investigations, and liaise effectively with emergency services and other relevant organisations as required. Incident Logging and Reporting: Maintain concise, accurate, and timely records of incidents, events, decisions, and shift handover information, utilising appropriate forms and templates as outlined in Security Control Room protocols. Key Holder Services: Provide key holder services for the Scottish Government and other public organisations as agreed with Facilities Management, including the physical opening and closing of designated sites. Mobile Security Patrols: Be able physically to conduct both scheduled and ad-hoc mobile security patrols across Edinburgh sites, ensuring the security of premises by checking that doors, padlocks are secured on gates, windows are secure and performing both internal and external patrols. Access Control: Monitor and facilitate access and egress to designated sites during silent hours, ensuring only authorised personnel are admitted. Stakeholder Communication: Respond to telephone enquiries from a diverse range of internal and external stakeholders, including emergency services and members of the public. Act as first responder and provide a physical presence at St Andrew’s House in the event of the sudden activation of SGoRR outside normal office hours. Administrative Support: Undertake ad-hoc security-related administrative functions as required, supporting the effective operation of the Security Control Room.