Customer Service Coordinator - Exciting Opportunity Kettering based Monday to Friday 8.30 - 5pm (office based) Competitive Salary and excellent benefits package Our client is offering a fantastic opportunity for an energetic and enthusiastic individual to join their dynamic team. If you're self-motivated, highly organised, and passionate about delivering outstanding customer service, we'd love to hear from you! In this key role, you'll ensure a smooth and efficient after-sales process, acting as a vital link between customers and internal departments. Your focus will be on delivering a seamless customer experience, maintaining satisfaction both internally and externally. What You'll Be Doing: • Process all sales orders, ensuring complete and accurate customer information is collected and documented • Manage post-sale order tracking, stock monitoring, and project allocation for delivery • Coordinate with Despatch, Purchasing, and other departments to ensure timely and complete project fulfilment • Ensure all customer delivery schedules are met efficiently • Handle incoming calls professionally and warmly • Maintain and improve internal customer service processes • Process extras, spare parts, and quick orders promptly to meet lead times • Investigate and respond to customer queries and complaints, ensuring thorough resolution • Maintain weekly reporting on customer service KPIs • Support additional business operations as required What We're Looking For: • Proficiency in Microsoft Word and Excel • A methodical, detail-oriented approach • Strong multitasking and time-management skills • A positive, solution-focused attitude • Excellent telephone manner and communication skills • Ability to produce clear, professional written correspondence • Ability to remain calm and focused under pressure • A proactive mindset and a passion for delivering first-class customer service What's in It for You: • Competitive salary • Generous pension scheme • 25 days holiday plus Christmas shutdown • Extra day off for your birthday • Free on-site parking • Friendly, fast-paced working environment • Opportunities for personal and professional growth If you're ready to join a thriving company where your contributions make a real impact, apply today! INDKTT