Veterinary Receptionist – Part-Time hours per week)
Location: Primarily Tiptree & Witham branches (with cover required across all branches)
Are you an enthusiastic, motivated, and caring individual with a passion for delivering exceptional customer service? We are seeking a Veterinary Receptionist to join our busy and supportive team, providing gold-standard care to our valued clients and their pets.
About the Role
As a Veterinary Receptionist, you'll be the welcoming face of our practice, greeting clients and their pets with empathy and professionalism. Your responsibilities will include:
* Managing busy telephone lines and scheduling appointments
* Handling email correspondence and client queries with care
* Processing payments, managing stock, and assisting with account and insurance queries
* Ensuring the practice remains clean, organised, and well-stocked
* Providing administrative support and occasionally assisting the clinical team with animal handling during consultations (non-clinical tasks)
This role is mainly based at our Witham branch, with shifts across other branches as required. The position will involve a mixture of shifts, including late shifts.
What We're Looking For
We are seeking someone with proven customer service experience (experience in a veterinary or medical setting is a bonus, but not essential).
You will have:
* A passion for client care and strong communication skills
* Excellent IT proficiency (Excel, Word, Outlook)
* Strong organisational skills, attention to detail, and a proactive attitude
* Flexibility to work across multiple branches and varied shifts
Full training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment.
Working Hours
* 35.75 hours per week
* Monday, Thursday & Friday: 8:15am – 7:00pm
* Saturday rota: 1 in 4 Saturdays, 9:00am – 11:00am (Tiptree branch)
* Flexibility to cover shifts at other branches when required
What We Offer
You will benefit from:
* Pro rata annual leave
* Enhanced family-friendly policies
* Cycle to Work scheme
* Employee wellbeing initiatives
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – discounts and cashback with hundreds of retailers via Reward Gateway
* Pension scheme
* Discounted staff pet care
If you are a people-focused, organised individual who loves working in a supportive team and making a difference to pets and their owners, we'd love to hear from you
Job Types: Part-time, Permanent
Pay: From £12.21 per hour
Benefits:
* Company pension
* Employee discount
* On-site parking
* Store discount
Ability to commute/relocate:
* Colchester CO5 0SU: reliably commute or plan to relocate before starting work (preferred)
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (preferred)
Work Location: In person