Job Description
Adecco is pleased to be recruiting a Resident Services Manager on behalf of a public-sector housing service. This is a senior, interim role focused on delivering service improvement, transformation, and digitisation within Housing Tenancy Services.
The postholder will lead and manage a portfolio of strategic improvement projects while ensuring day-to-day service gaps are effectively covered. The role operates at both a strategic and operational level and includes direct line management responsibility.
Key Points:
* 350 per day Umbrella
* Based in Newham
* 36 hours per week
* Temporary for 12 months
Key Responsibilities
* Lead service improvement projects across Housing Tenancy Services
* Oversee digitisation initiatives including tenancy audit and self-declaration programmes
* Drive improvements in data quality, systems usage, and reporting (NEC/Northgate)
* Review and implement policies and procedures to support service improvement
* Monitor and report on key performance indicators
* Provide line management for project and client support staff
* Support transition of project activity into business-as-usual services
About You
* Proven experience in housing services or a similar public-sector environment
* Strong service improvement, transformation, or project leadership experience
* Experience managing staff and coordinating multi-disciplinary work
* Confident working with housing systems, data and performance reporting
* Able to operate at pace in a complex, changing environment
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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