An exciting opportunity awaits a dynamic and motivated individual to join our Medical Director Services Team. We are seeking someone with exceptional interpersonal and communication skills to act as the vital link between GP practices and SaTH medical staff, fostering strong partnerships and ensuring seamless patient pathways while strengthening operational links between the Trust and primary care.
The postholder will be the point of contact for GP Practices and SaTH medical staff seeking to resolve queries, concerns and complaints related to patient pathways between primary and secondary care. The postholder will be responsible for maintaining the contact management database, administering and coordinating queries, ensuring effective responses to feedback are focused, addressing issues raised and recording full details on the contact management database.
Responsibilities
* Responsible for maintaining the contact management database, administering and coordinating queries, ensuring effective responses to feedback are focused, addressing issues raised and recording full details on the database.
* Be the primary point of contact between the Trust and Primary Care with regard to medical colleagues, to establish operational links between both.
* Receive and resolve queries, concerns and complaints related to patient pathways between primary and secondary care, including but not limited to fit notes, onward referrals, clinic letters, discharge summaries and prescription/investigation requests.
* Receive and make telephone calls to/from GPs, Consultants, wards and other NHS professionals, following through all enquiries in a friendly and professional manner.
* Effectively liaise with GP practices and departments within the Trust, developing efficient working relationships.
* Problem‑solve on complex, contentious, sensitive and emotive areas, using tact, diplomacy and empathy in conveying information that might be contested or where there are barriers to understanding and acceptance.
* Undertake regular discharge summary audits in conjunction with GP colleagues in primary care.
* Communicate complex and sometimes contentious pathway information to a wide range of stakeholders, and provide support to both clinical and administrative staff to resolve and correct patient pathway issues.
Working for our organisation
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it’s a promise we live by every day. Guided by our core Values – Partnering, Ambitious, Caring, and Trusted – we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under‑represented in our workforce.
We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust is committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.
Don't meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.
Our Commitment to Safety and Respect
The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination.
Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.
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