Posted: 23h ago
The role
Reports to: Cluster IT Manager
Location: North London (multi-site working required)
Contract: Permanent
Pattern: Full Time (37.5 hours per week, shift rota between 07:00 - 18:00)
This is a development role designed for someone looking to build a career in IT support.
What you'll be doing:
- Providing IT support across one or more schools, diagnosing and resolving common technical issues
- Managing and progressing support tickets in line with SLAs
- Maintaining clear communication with users throughout issue resolution
- Supporting devices including Windows, macOS and ChromeOS, troubleshooting basic network and connectivity issues
- Supporting classroom technology and AV equipment
- Assisting with device rollouts, upgrades and IT projects
What we're looking for:
- A strong interest in IT and a desire to build a career in technical support
- Basic understanding of IT systems and troubleshooting
- Good communication and customer service skills
- Ability to manage workload and prioritise tasks
- A proactive and willing-to-learn attitude
Knowledge & Skills:
- Understanding of IT support in a multi-user environment
- Knowledge of data protection and information security principles
- Strong written and verbal communication skills
- Ability to maintain confidentiality and professionalism
Qualification Criteria:
- ITIL 5 Foundation qualification, or motivated to work towards one
- Right to work in the U.K.
