Job Title: B2B Sales Support AdministratorSalary: £30,000 - £35,000 (depending on experience)Location: NW1, North LondonHybrid working: 4 days in the office, 1 day from home
As a Sales Support Administrator, you will provide essential administrative support to the UK sales team, ensuring diligence, efficiency, and clear communication. You will be a key touchpoint for customers, managing the sales administration function and contributing to its ongoing improvement.
Sales Administration: Process orders, handle back orders, and support customer interactions, identifying opportunities to cross-sell and up-sell. Chargeback Management: Minimise customer chargebacks by understanding and adhering to customer delivery standards, recording and learning from chargeback incidents, and disputing erroneous claims when necessary.Technical Expertise: Gain a thorough understanding of all sales administration processes, making improvements where needed. Marketplace Monitoring: Ensure company details, product listings, and pricing are up-to-date and accurately reflect the brand on wholesale marketplaces. Process marketplace orders and provide customer service support.Sales Team Support: Assist the sales team by managing communications, highlighting important issues, and sharing successes and positive feedback.Frontline Communication: Office Management: Ensure office supplies, including packing materials and stationery, are well-stocked and maintained.
Admin Plus+: Beyond basic tasks, actively engage with customers, enhancing their experience and helping generate new sales opportunities.Previous experience in a similar sales support or administrative role.This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys being a vital part of a sales team!