About the role
Santander is looking for a Customer Experience Advisor based out of Peterbough Branch, working 35 hours per week on a rota'd basis Monday to Saturday between 8am & 6pm. This is a 12 month fixed term contract. For our customers, you will be the friendly face and voice of Santander, acting as a listener and problem solver. You will assist with cash transactions, technology in the banking hall, phone calls, and fraud protection, and you will adapt to the next challenge each day. You will work in a busy, varied, and challenging branch environment, using a flexible approach to undertake a range of activities, and you will contribute to a multi-skilled team that drives innovation and new ideas.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone
* Assist with day‑to‑day transactions, queries and servicing
* Answer customer calls into the contact centre
* Build relationships and find solutions
* Develop knowledge of services and products to help customers
* Identify new ways to improve the customer experience
Requirements
* Proven ability to deliver outstanding customer service in a face‑to‑face or telephony background (Required)
* The ability to communicate effectively with customers to truly understand their needs (Required)
* A real desire to go above‑and‑beyond for customers (Preferred)
* Effective team‑working skills with a flexible, can‑do approach to work (Preferred)
* Openness to a broad range of activities even if outside of standard expectations (Preferred)
* Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Salary and benefits
* Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience)
* £500 annual cash allowance to spend on a range of benefits
* 25 days' holiday plus bank holidays (increases to 26 days after 5 years of service); option to purchase up to 5 contractual days per year
* Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
* Pension: 8% of salary automatically contributed; employer can pay up to 12.5% if employee contributes, with partial cash option
* Protection for you and your family: company‑funded death‑in‑service and income protection insurance; optional discounted life assurance and critical illness cover
* Share plans to enable participation in Santander's success
* Employee product offers with no fees (e.g., Edge Current Accounts, Credit Cards)
* Competitive rewards that reflect your impact and value
* Well‑being support via a suite of apps, gym and fitness discounts, weekly online classes, flexible healthcare and mental health support
* Family and life‑stage support: enhanced family leave, childcare options, tailored wellbeing support
* Volunteering opportunities to give back to communities
* Global growth opportunities across Santander’s international network
All candidates must have the right to work in the UK to commence employment with Santander.
Santander is an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.
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