Community Responder
Suffolk – Stowmarket or surrounding area
Hours: Full time, 40 hours per week, 12 hour shifts with 30 minute lunch
Salary: £25,522
This is an incredible opportunity to work for a forward-thinking care provider, who'll support you to be the best you can be in your chosen field
Join us as our new Community Responder at Medequip Connect and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care.
You'll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip's values and ways.
Who are Medequip Connect?
Medequip Connect provide services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home.
We help to maintain people's independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.
About the role
As theCommunity Responder for Medequip Connect, you will be a vital link between our vulnerable clients and the support services they need in all locations within Suffolk. You will work a flexible 24/7 rota, based from home, respond to calls from our clients who activate their alarms. Alarm activations come directly into our contact centre. From there, our operators use the latest technology to allocate the job to the nearest community responder to attend and assess and assist with the situation on site. You will play a crucial role in us completing the analogue to digital switch, installing the most up to date TEC devices available, ensuring our clients remain safe during a time of national change.
Your day-to-day responsibilities will include, but not be limited to:
* Immediately respond to alarm calls assessing the care and support needs of people at risk and providing or facilitating appropriate support
* Installing, maintaining and collecting TEC equipment
* Undertake 'last resort' personal care when on a callout should it be required to maintain the client's dignity
* To assist with the promotion of the service in local communities
About you
Above all, you will identify and align with our company values:
* We keep our promises.
* We empower people to be accountable for their actions and performance.
* We help people with empathy, courtesy, dignity and kindness.
* We show respect and are trusted by our colleagues, suppliers and customers.
* We believe in teamwork and are passionate about our work.
* We encourage innovation and the development of technology.
* We embrace change and seek to achieve excellence.
* We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required.
* Full UK driving licence and access to vehicle
* No specific experience is necessary, only a responsible and caring nature and a flexible approach full training will be provided.
What we offer
* 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
* Continued professional development, training and learning support and opportunities for career progression.
* Pension scheme
* Healthcare scheme
* Life assurance
* Cycle to work scheme.
* Care First employee assistance program including free counselling.
* Access to Perkbox discount platform
* Free uniform
* Work phone
* Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip's Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.
This role may be subject to an enhanced DBS disclosure and satisfactory references.
This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
Job Types: Full-time, Permanent
Pay: £25,522.00 per year
Work Location: In person