To take the lead role and responsibility for the operational delivery of safe and effective care within the hospice, to ensure that all children, young people and their families receive high quality and effective evidence based palliative and end of life care.
The post holder will have a shared role with the Hospice Inpatient Clinical Lead to lead, manage and develop the in-house care team acting as a positive role model to foster and embed a motivating and positive culture in line with the organisational values.
2: Position of the role in Claire House
The post holder reports to and is accountable to the Planned Care Services Manager.
Leadership and line management as required for the service.
Member of the wider clinical leadership team.
The post holder will work collaboratively with the Planned Care Services Manager, Hospice In-Patient Clinical Lead, Head of Hospice Care, Quality & Governance, People Services Team, Practice Education Team and Hospice Lead Nurses to ensure the delivery of a safe, effective and high-quality service to all children and families.
Main duties of the job
3: Scope of Job
A professional role model, leading and coordinating the in-house care team. Providing safe, high-quality care to all children, young people and their families.
Take continuing responsibility and accountability for the 24‑hour management and organisation of the in-house care delivery. This involves managing a wide range of complex and sometimes conflicting priorities.
Support the Governance Team in fulfilling the requirements of the Care Quality Commission (CQC), enabling children, young people and their relatives to receive safe, effective and high-quality care. This role will support with the Well Led & Responsive requirements.
Leadership & operational collaboration and coordination with the Specialist Palliative Care Team and Butterfly Suite Coordinators to facilitate end of life and neonatal care.
Investigation and management of clinical incidents and complaints.
Recruitment and retention of a skilled hospice care team.
To oversee the Duty Manager On‑Call rota for the Hospice.
Lead clinical role for bed management, including planned and unplanned bookings.
Lead clinical role for dependency, safe staffing, and safe skill mix.
Support the Management Team with the Care Database patient management system.
About us
4. Dimensions and Limits of Authority
The post holder will have responsibility and accountability for the day to day operational management of hospice care and services and reports to the Planned Care Services Manager.
The post holder will take line management and mentorship responsibilities as required by the service. Appropriate advice should be sought from the Manager or HR Advisor.
Contribute to strategic service development in partnership with the clinical leadership team.
To work autonomously ensuring personal accountability in accordance with the Nursing and Midwifery Council (NMC) code of conduct.
5. Qualification and Skills Level
Clinical experience within complex health care.
Significant experience of working effectively in a leadership role within a care setting.
Degree with evidence of relevant postgraduate education.
Proven ability to develop and deliver clinical policies and procedures.
Excellent interpersonal & communication skills.
Proven ability in line management and mentorship.
Experience/ qualification in paediatric palliative and end of life care (EOLC).
Experience in the investigation and management of clinical incidents and complaints.
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Clinical Practice
To be a highly competent, knowledgeable practitioner, ensuring the provision of excellent, evidence based nursing care for the children, young people and their families.
Provide specialist nursing and clinical knowledge and advice to support and facilitate high quality, individualised care to children and young people in collaboration with the multi‑professional team.
To lead the Pre‑Admission Team (PAT Team) ensuring all relevant information is updated and available for planned respite stays.
To provide knowledge and guidance in all aspects of Infection Prevention & Control (IPC) in the clinical environment, ensuring cleanliness and infection control standards are maintained.
Collaboration with the Referral Team, Respite Administrator, Hospice Lead Nurses (HLNs) and Specialist Palliative Team to coordinate and plan both planned and unplanned care for each child and family.
Education and Training
In partnership with the Hospice Lead Nurses and Practice Education Team foster an environment that is conducive to learning for both the care team and students.
Contribute to identifying and planning the training and development needs of care staff/ students in the hospice in collaboration with the Practice Education Team.
Support the Practice Education Team with the planning & implementation of training and education programmes.
Leadership / Management
Work closely and collaboratively with the Leadership Team to act as positive role model for the hospice care team including volunteers.
Provide clinical leadership and professional support to the care team to ensure the effective day to day management of the in‑house hospice care provision.
Working closely with the Planned Care Services Manager maximise the use of staff resources within the agreed budget, including the efficient use of bank staff, ensuring all times sheets are completed as required.
Ensure safe levels of nursing care at all times, including the compilation of the off duty, notifying the Head of Hospice Care, Quality & Governance and Director of Care & Family Services of staffing concerns that compromise patient safety.
Provide motivational leadership and support to direct reports and wider care team.
Preceptorship and mentoring of newly appointed HLNs and other designated care team members.
Lead, manage and develop the care team to work effectively and achieve objectives in line with the organisations strategic plan.
Lead and support the in‑house care team through the process of change and innovation.
Champion Claire House values across the organisation by acting as a positive role model for staff and volunteers.
Promote an open, supportive and responsive working environment, by maintaining regular contact with team members, listening and responding to concerns and provide or facilitate appropriate and fair support.
Promote a coaching culture within Claire House and specifically for the care team.
In collaboration with the leadership team coordinate and participate in the recruitment and selection of new care team staff, ensuring all new staff receive an appropriate induction package and allocation of a mentor.
Implement systems to encourage reflective practice and clinical supervision opportunities.
Participate in senior staff and other clinical meetings.
Provide clinical leadership and professional support for all issues relating to Safeguarding and Safer Working Practice for both children and young adults, working to Safeguarding and MCA policies and procedures.
Undertake effective investigation and management of complaints and clinical incidents within the hospice, ensuring that lessons are learned are shared within the care team.
Manage sickness absence and performance / disciplinary management in collaboration with HR.
Ensure that all hospice care team staff adhere to Claire House policies and procedures.
Coordinate and participate as required in the duty manager on‑call rota.
Ensure that accurate nursing / care records are maintained for all children, young people and families in accordance with professional standards / guidance on documentation.
Responsibility for Clinical Governance and Quality
Support the Clinical Leadership Team in fulfilling the requirements of the Care Quality Commission (CQC), enabling children, young people and their relatives to receive safe, effective & high quality care.
Contribute to clinical governance and quality across all clinical services, including clinical incidents and risk assessment and management.
Ensure the delivery of safe and effective nursing care through the development and implementation of service standards, audit, research, service user feedback, feedback from incidents and risk management information.
Participate in and/or coordinate the investigation of any complaints raised and ensure the implementation of any actions identified from these investigations.
Develop appropriate policies and procedures as identified by the Director of Clinical Care and Family Services.
Service Development
* Engage with the organisational strategic planning
* Build and promote cross care team working, developing working relationships which facilitate the effective delivery of care across all care services
* Actively look to develop volunteer opportunities across the care team to support care delivery
* Ensure that strategic and operational planning processes are cascaded across the care team.
* To be proactive in identifying ways of improving and developing clinical practice. Contributing positively to the development and audit of standards and, when appropriate, taking responsibility for identified project work / research
* Represent Claire House externally at regional and national level to further the organisations aims and champion the cause of children hospice and palliative care
* Represent Claire House at relevant hospice / palliative care networks and other similar groups
* Be an ambassador for Claire House
* Adhere to and comply with organisational policies, procedures and guidelines at all times
* Implement risk management strategies (including reporting, registering risk and learning), taking all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination
* Implement Health and Safety regulations through risk assessment. Maintain a constant awareness of health, welfare and safety issues affecting colleagues, service users, volunteers, visitors and themselves, reporting any accidents or faults in line with organisational policy. Participate fully in health and safety training
* Comply with the organisational policy on confidentiality and the Data Protection Act 1998 relating to information held manually or on computerised systems
* Respect the confidentiality and privacy of children, young adults, volunteers and staff at all times
* Participate in personal training, development and appraisal, and attend all relevant training courses as required
* Take part in organisational research
* Embrace the positive volunteer culture which Claire House strives to create.
The post holder must act at all times in a professional and responsible manner and have due regard to confidentiality and Health & Safety legislation.
This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with service priorities and duties may change or new duties be introduced after consultation with the post holder. As a term of your employment you may be required to undertake such other duties, such as link roles, and/or hours of work as may reasonably be required, commensurate with your general level of responsibility with the organisation, at your initial place of work or at any other of the Claire House establishments.
Person Specification
Experience
* Significant clinical experience of children's hospice or similar environment
* Experience of managing and motivating a multi-disciplinary team
* Experience of recruitment and service development
* Significant experience of managing and coordinating care delivery
* Knowledge and understanding of clinical governance
* Knowledge of the requirements of the CQC and other regulatory requirements
* Proven ability to develop clinical policies and procedures (SOPs)
* Proven experience of managing end of life and neonatal care
* Experience of clinical audit
* Experience in palliative and end of life care
* Understanding of specific needs of children/ young people with life limiting/ threatening conditions
Special Circumstances/Additional Requirements
* Able to work flexible hours (24/7) when and if required
Personal Qualities
* Enthusiastic and motivated
* Supportive of colleagues, children and families
* Flexible
* Ability to motivate self and others
* Professional manner
* Approachable, fair and consistent
* Honest and trustworthy
* Ability to work on own initiative
Qualifications
* RSCN, RN (Child), RGN & RNLD with relevant paediatric experience
* Educated to degree level
* Evidence of continued professional development
* Evidence of complying with NMC Revalidation requirements
* ENB 998, NM 3.157 or equivalent
* Clinical supervisor
* Advanced communication skills training
* Non-medical prescribing V300 (or agreement to undertake)
Skills & Abilities
* Coaching and mentoring skills
* Effective advanced communication skills
* Excellent organisational skills and ability to prioritise and delegate workload
* Ability to problem solve
* High level of personal responsibility and accountability
* Demonstrable leadership ability
* Demonstrate resilience and ability to work under pressure
* Excellent interpersonal skills
* Significant staff management experience of both individuals and multi-disciplinary teams
* Relate well with children, families and other healthcare professionals
* Demonstrate ability to work collaboratively and contribute at a senior level to operational and strategic development of care services
* Experience of training and development
* Ability to build good and internal relationships
* Proven experience of assessing, planning, implementing and evaluating care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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