?? Remote Support Engineer (Refrigeration) Nights ?? Redditch (Hybrid/Remote)
?? Night Shift | 24/7 Operation
?? The Role Were looking for a Refrigeration-focused Remote Support Engineer to join a fast-paced, specialist support team delivering critical technical support across commercial and retail refrigeration estates.
This is not a standard helpdesk role youll be the technical backbone behind field operations, using your refrigeration expertise to triage issues, analyse trends, and remotely optimise system performance.
Working nights, youll play a key role in keeping systems running efficiently while minimising downtime and unnecessary engineer callouts.
?? What Youll Be Doing Providing remote technical support across refrigeration and cooling systems
Triaging work orders to ensure the right engineers are deployed first time
Carrying out remote diagnostics and fault finding on live systems
Adjusting control set points (e.g. Danfoss, Carel, RDM systems) to improve performance
Analysing system trends, identifying recurring faults, and recommending improvements
Producing clear, insightful technical and performance reports
Supporting compliance with F-Gas / refrigerant regulations
Working closely with field engineers, planners, and internal teams
?? What Were Looking For Strong background in commercial refrigeration (essential)
Experience with retail / supermarket refrigeration, cold stores, or chillers
Knowledge of control systems such as Danfoss, Carel, or RDM
Proven experience in fault finding, diagnostics, and service/maintenance environments
Understanding of F-Gas regulations and refrigerant management
Comfortable working with data, reporting, and Excel-based analysis
Ability to communicate technical issues clearly to both engineers and stakeholders
?? Qualifications NVQ Level 3 / City & Guilds in Refrigeration (or equivalent)
F-Gas Category 1
? Why Join? Be part of a highly specialised refrigeration support function
Move off the tools into a technical, desk-based engineering role
Work with advanced monitoring and control systems
Play a direct role in improving efficiency across large-scale operations
Join a collaborative team with real opportunities to grow
? Ideal Backgrounds Supermarket / retail refrigeration engineers
Service & maintenance engineers looking to transition off the tools
Engineers with experience in remote monitoring or technical support environments
TPBN1_UKTJ