A rapidly growing insurance business, based in Essex, is seeking a Consumer Duty Manager to work on personal lines products.
This is a newly-created role, one that has been created due to investment and an increase in the number of products now being offered by the firm.
This is a hybrid role (1 day a week in the office), paying up to £60,000.
On a day-to-day basis, you will:
Ensure compliance with the four Consumer Duty outcomes; products and services, price and value, consumer understanding, and consumer support and FCA cross cutting rules
Produce of monthly CD monitoring:
Liaise with business functions to gather the required data
Ensure all metrics and thresholds are relevant and appropriate
Develop positive relationships with outsource partners, working with them to ensure a good customer outcome
Developing appropriate Board level customer reporting which ensures that Board focusses on consumer outcomes
Working to define the firm approach to vulnerable customers, collecting evidence of how they ensure good outcomes and being able to demonstrate this
Foster a customer centric culture in the business, facilitate training where necessary so that colleagues understand their part to play
Attend and contribute to customer committees
Experience required:
Preferably at least 8-10 years experience of working in a regulated entity in customer roles and familiarity with the Consumer Duty requirements, experience of prior engagement with FCA and PRA would be beneficial, with excellent understanding of risks faced within a delegated environment.