Job Title: Sr Director PSS, HCP Experience
Location: Cambridge, MA, Morristown, NJ
About the Job
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
At Sanofi, we are dedicated to transforming patient health through chasing the miracle of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development, ensuring that patients can access and afford our therapies.
The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers.
About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Main Responsibilities:
Enterprise Strategic Leadership Role
1. As a pivotal member of Sanofi's PSS Evolution & Strategy leadership team, the Senior Director of HCP Experience Strategy will architect and drive enterprise-wide transformation of our Patient Support Services (PSS) from the perspective of the HCP experience.
2. This strategic enterprise position leads large complex initiatives, directs organizational strategy, and drives measurable business outcomes that advance Sanofi's market leadership in Patient Support Services.
Strategic Leadership & Enterprise Impact
3. Drive enterprise-wide strategic vision and multi-year transformational initiatives across Sanofi's specialty care portfolio
4. Strategically align and mobilize your team as well as cross-functional partners towards enterprise objectives, ensuring resources are optimized to drive maximum business impact and organizational effectiveness
5. Partner with PSS senior leadership to shape strategy and implementation planning
6. Establish thought leadership in patient access innovation, setting industry benchmarks and standards
7. Champion data-driven frameworks that guide enterprise-level decision making
8. Develop solutions to complex healthcare access challenges through forward- thinking strategies and innovation
People & Team Leadership
9. Build, develop and lead a high-performing team of strategists focused on evolving and building a future ready HCP PSS ecosystem
10. Drive talent acquisition, development, and succession planning.
11. Foster a culture of innovation, accountability and measurable business impact
12. Lead direct reports and cross-functional matrix teams through strategic alignment, design and build phases for large strategic initiatives
13. Own multi-year strategic planning with direct accountability for business outcomes
14. Establish enterprise-level KPIs and performance metrics that drive business growth and oversee large enterprise vendor management
15. Architect comprehensive strategic roadmaps guiding PSS evolution of the HCP experience.
Cross-Functional Leadership & Influence
16. Lead enterprise-wide transformation initiatives impacting multiple therapeutic areas
17. Build strategic partnerships with key stakeholders across Specialty Care and General Medicine business units
18. Drive organizational change management and adoption at scale
About You
Required Qualifications
19. Bachelor's degree in Business, Life Sciences, or related field
20. 10-12+ years progressive leadership experience in pharmaceutical / healthcare industry with at least 5+ in Patient Support Services
21. Demonstrated experience managing multi-million-dollar budgets
22. Deep understanding of PSS landscape, including hub services, patient access, and healthcare provider needs
23. Proven ability to lead both directly and indirectly
24. Demonstrated ability to lead cross-functional teams through multiple large complex projects simultaneously.
Preferred Qualifications
25. Advanced degree preferred (MBA, PharmD)
26. Proven executive presence with track record of ability to influence
27. Track record of driving enterprise-wide transformation with measurable business impact
28. Excellent communication and collaboration skills, with the ability to influence and work effectively across all levels of the organization.
29. Ability to think strategically and translate vision into actionable plans.
This leadership position represents a unique opportunity to drive enterprise transformation and shape the future of Patient Support Services at Sanofi. The role demands visionary leadership, business acumen, and the ability to deliver measurable impact at scale in support of our mission to improve people's lives through the miracles of science.
Why Choose Us?
30. Bring the miracles of science to life alongside a supportive, future-focused team.
31. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
32. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
33. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
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Pursue, discover
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our and check out our Diversity Equity and Inclusion actions at !
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
The salary range for this position is:
$202,500.00 - $292,500.00
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the .