Maintenance Assistant
Lamington Serviced Apartments - Hammersmith
Lamington Group is a pioneering property and hospitality company based in the UK, with a number of serviced apartments in the West London area, alongside hometel and serviced office brands As a certified B-Corp, we focus on long-term value creation, place-making, and working with like-minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits People, Places and Planet.
Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group.
With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UK
Purpose of the role
The maintenance assistant is responsible for carrying out routine maintenance tasks within a hotel, including minor repairs to plumbing, electrical systems, carpentry, painting, and general upkeep of the building, ensuring all facilities are functioning properly and responding to guest maintenance requests in a timely manner, while adhering to safety regulations and maintaining inventory of maintenance supplies
Key Responsibilities
People
* Delivering a personal and memorable customer service when interacting with guests
* Complete all mandatory training
* Ensuring any Fire Life Safety issues are resolved immediately
* Ensuring the relevant First Aid commitments are adhered to at all times
* Positive communication with guests, maintenance team and operational Managers
* Undertaking personal development activities to improve technical skills
* Sharing knowledge and best practice with the wider room2 maintenance teams
Places
* The day-to-day upkeep of all areas of the hotel
* Conduct regular inspections of hotel facilities, including guest areas, to identify potential maintenance issues and ensure compliance with safety standards
* Daily, Weekly and Monthly H&S Checks and audits
* Responding to maintenance requests promptly, completing the necessary repairs; this may include tasks ranging from fixing minor plumbing issues to painting & decorating
* Completing preventive maintenance tasks for all hotel facilities, including HVAC systems, plumbing, electrical, and guest room amenities.
* Logging maintenance issues
Planet
* Putting the planet in the forefront of all business decisions
* Taking part in all company social responsibility initiatives
* Being an advocate of all our our values
* Record and document monthly energy consumption
Skills and Qualities
* Painting, plumbing, electrical, carpentry, and HVAC systems
* Experience with kitchen fitting preferred
* Ability to troubleshoot minor maintenance issues
* Attention to detail and ability to maintain high standards of cleanliness
* Good communication skills to interact with guests and colleagues
* Physical ability to perform tasks requiring lifting, bending, and climbing
* Understanding of Health, Safety and Environment (HSE) procedures
* An enthusiastic and professional attitude is essential
* Hotel experience is preferred but training will be provided
* A full UK driving licence is desirable
Pay range and compensation package
* Competitive salary up to £13.85ph and discretionary bonus scheme
* 1 free night stay annually at our properties, with generous employee discounts thereafter.
* Loyalty rewards and referral bonuses.
* Company sick pay scheme.
* 2 paid volunteer days per year and annual fundraisers.
* Additional annual leave with length of service.
* Cycle to work scheme and use of gym facilities in our hotels.
* Access to activity workshops and an Employee Assistance Programme.
* Regular social activities.
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