Overview
Location: Horsham, West Sussex
Contract: Full Time, Permanent
Salary: 46,000 per year
Hours: 40 per week (term-time role, 46 weeks per year). A co-educational independent day and boarding school catering for a total of 430 students and teachers. Core feeding of breakfast, lunch and supper. Free on-site parking available.
This role is to hire an experienced Chef Manager to join the operation at one of our prestigious locations in Horsham. The role works closely with the catering team and the operations manager to ensure day-to-day catering and hospitality are delivered to a high standard. You will have experience in a similar role and will manage the financial budget for the location.
Job Summary
* Lead the catering team with day-to-day production and service of the member and staff dining facilities across the site, liaising with the centre for internal or external hospitality events.
* Deliver both the client agreed budget and the company annual budget.
* Develop and implement the members and staff dining and hospitality facilities across the site, ensuring the quality of food, customer service, and presentation meet agreed standards.
* Prepare, comment on and report monthly and annual Profit & Loss Operating Statements for Thomas Franks.
* Develop each area of the catering offer in line with client expectations, budgetary constraints and agreed offer development plans.
* Be responsible for the day-to-day operations of all catering facilities throughout the year in line with business requirements.
* Assist in driving organisational change by setting standards and motivating staff to deliver them.
* Liaise with members and clients via customer interaction and relevant forums to meet their requirements at all times.
* Deliver Food Services operations as directed by the Operations Manager, including members/staff dining and internal and external hospitality.
* Create and nurture an environment that emphasizes motivation, empowerment, teamwork and a passion for service.
* Provide excellent food and customer service and respond quickly and proactively to customer needs.
* Develop the food offer in line with current market trends and the standards outlined in the Thomas Franks company values.
* Ensure age-appropriate food is available in all locations throughout dining periods and that all special dietary requirements of members are adhered to at all times.
* Establish and maintain open, collaborative relationships with all departments and ensure all team members do the same.
* Ensure compliance with all Thomas Franks Food & Beverage policies, standards and procedures through training, supervision, follow-up and hands-on management.
* Maintain and develop service standards in all dining areas, including cleanliness and presentation of the room.
* Have full knowledge of the Client’s Safeguarding, Health & Safety, Fire and Accident reporting procedures.
* Carry out effective induction, review and development plans for staff within the areas managed and maintain appropriate records.
* Support rehabilitation activities as required by the centre for open days and centre delivery requirements.
* Undertake any reasonable duties relating to the effective operation and development of commercial areas as directed by the Operations Manager.
Essential
* Proven experience of delivering excellent food standards.
* Hands-on Catering Manager leading the team in food production and service.
* Proven ability to communicate with clients and deliver agreed objectives and goals.
* Competent computer skills; knowledge of computer software and internet browsers.
* High level of communication, including reading, writing, oral and listening.
* Customer and personal service skills with a proven track record of customer service achievements.
* Ability to work as part of a team.
* Analytical/critical thinking; ability to gather and organise information using logical and systematic processes.
* Excellent interpersonal skills.
* Proven ability to manage a team and achieve high performance through motivation.
* Strong customer service ethos.
* Flexibility to work to the needs of the business.
Knowledge / Competencies
* Ability to demonstrate a good understanding and use of verbal English.
* Ability to demonstrate a good standard of written English and reading skills.
* Similar experience in a customer and/or food preparation environment is essential.
* Hold a recognised cooking qualification such as City & Guild 706/1 & 2 or equivalent.
* Hold a Level 3 Food Hygiene qualification.
Benefits
* Wider wallet scheme (discounts at major retailers, restaurants, gyms, etc.).
* Free meals on duty
* Volunteers leave - up to one day per year.
* Enhanced maternity, paternity and adoptive leave.
* Cycle to work scheme.
* Recommend a friend bonus.
* Unrivalled individual training and development.
* Well established apprenticeship programme.
* Team & company social events.
* Employee assistance programme.
* Workplace pension.
* Excellent career progression within a leading independent contract caterer.
About Us
Thomas Franks is a founder-led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.
Disclaimer
All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.
An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants\' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.
Diversity and Inclusion at Thomas Franks
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.
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