## Planner/Works ProgrammerApplylocations: Ilfordtime type: Full timeposted on: Posted Todayjob requisition id: REQ0038388Annual salary: up to £30,962.61**Planner****Location: Ilford****Full time / Permanent****Salary: £30,962.61****Hours: 42.5 hours Monday - Friday**Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.**Duties:*** Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.* Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.* Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.* Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.* Work closely with administrators, supervisors, and contractors to ensure a seamless service.* Cover for other planners when needed and attend meetings or training sessions as required.* Follow company policies and Health & Safety requirements at all times.* Assist with reporting and performance monitoring to ensure KPIs and targets are met.* Help prioritise emergency and urgent jobs to minimise disruption for residents.* Maintain accurate records, data, and documentation for audits and compliance.* Support continuous service improvements by suggesting ways to streamline planning and scheduling.* Provide general administrative support to the repairs team when required**Role Criteria:*** Experience in the above role with similar or the same duties* GCSE (or equivalent) in English & Maths* Experience working in a fast-paced, pressurised environment* Strong IT skills with the ability to use job management and scheduling systems* Excellent time management, organisational, and communication skills* A customer-first approach with the ability to handle challenging situations* Knowledge of repairs and maintenance processes* Experience scheduling and planning multi-trade repairs using an ICT appointing tool**Benefits*** 25 days annual leave plus bank holidays* Leading pension scheme* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment* Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more* Family friendly policies**All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.****Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.**
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