About Us
Rushden Medical Centre is a new type of General Practice which builds on, and celebrates all that is great about traditional General Practice. We are local surgeries run by doctors, nurses and staff who know their patients and care deeply about the quality of health provision in their communities. We build upon this by committing to invest in people, buildings and equipment in order to provide more convenient, more accessible and more wide-ranging services in the local setting. We work for our patients
Overview
To be responsible for the efficient management and direction of the reception/administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.
Key Responsibilities
* Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities
* Line managing all reception/administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
* Completing staff appraisals as required
* Identifying and delivering team training where required
* Compiling and overseeing reception/administration staff rotas
* Reviewing and updating all administrative and reception policies and procedures as required
* Supporting the management team in the compilation of practice reports and the practice development plan
* Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation.
* Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies
* Coordinating with the central office, the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences.
* Coordinating the home visits & ward round rota in conjunction with practice policy
* Collaborating with central team in updating the appointment system to reflect leave and other approved absences
* Providing initial guidance and advice to patients who wish to verbally complain
* Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary
* Acting as building fire marshal, ensuring evacuation lists are current and that the visitors' log is used appropriately
Additional Responsibilities
a. Deputise for the operations manager during periods of absence
b. Partake in audit as directed by the audit lead
c. Coordinate and produce meeting agendas and record the minutes of meetings.
d. Monitor and promote the use of the Friends and Family Test working alongside the central team
e. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives
f. When required assist with QOF targets, collaborating with the QOF team
g. Schedule and take minutes for the Patient Participation Group meetings
Job Types: Full-time, Permanent
Pay: From £13.00 per hour
Expected hours: No more than 37.5 per week
Benefits:
* Company pension
* Free parking
* On-site parking
Experience:
* Primary Care: 1 year (required)
* Supervising: 1 year (preferred)
Language:
* English (preferred)
Work Location: In person