Assistant Store Manager (Full-Time)
We are seeking an organised, proactive, and results‑driven Assistant Store Manager to lead from the shop floor, manage retail operations, and inspire a high‑performing team to beat targets and provide world‑class service.
Key details
* Work 40 hours per week on a permanent basis.
* Working days: Monday to Saturday (with Sunday on rota).
* Rate of pay: £27,000 – £31,500 per year (full‑time equivalent).
The Role
As an Assistant Store Manager you’ll be the backbone of store operations, supporting the Store Manager in delivering commercial success, leading, coaching and developing a high‑performing team, and role‑modeling our signature selling ceremony for a world‑class customer experience. You will also be responsible for the successful running and trading of the store in the absence of the Store Manager.
What You’ll Do
Commercial Focus
* Drive store performance by analysing sales, KPIs, and customer feedback, using insights to make commercial decisions.
* Support the Store Manager in planning and executing effective business strategies that deliver on sales targets.
* Champion visual merchandising and product displays to reflect brand guidelines and maximise commercial impact.
Leadership
* Build, lead and nurture a diverse, inclusive and engaged team to unlock their full potential.
* Deliver clear and consistent communication, impactful feedback, and support with regular development conversations.
* Act as a trusted leader and role model, embedding our values of Dream, Dare, Care and Deliver across the team.
Customer Experience
* Represent Pandora on the shop floor and provide deep product knowledge, storytelling and brand values.
* Inspire the team to create unique, personalised and meaningful moments for customers by role‑modeling our selling ceremony.
* Own excellent customer service standards, resolving escalated issues with professionalism and care.
Store Operations
* Support daily operational tasks: rotas, stock control, till operations and managing security, health & safety and compliance.
* Plan staffing levels according to commercial needs and seasonal trends.
* Ensure high shop floor standards, smooth stock management and overall operational excellence.
The Successful Candidate
You’ll be a highly capable leader and a passionate team player who thrives in a fast‑paced environment, bringing strong people skills, commercial acumen and an infectious energy that inspires and elevates those around you.
* Proven experience driving sales and profitability in store.
* Passion for exemplary customer service and ability to coach a high‑performing team.
* Strong communication and organisational skills; able to multitask, prioritise and adapt to changing business needs.
* Positive, can‑do attitude with enthusiasm for Pandora product and core values.
* Growth mindset, thrives on feedback, embraces change and raises the bar.
* Well‑presented appearance with a taste for desirable products and a passion for retail.
Why Work With Us
* Highly competitive salary.
* Monthly bonus of 10% if sales targets achieved (20% for stretch targets).
* Generous jewellery uniform allowance to express your style.
* Employee discount and exclusive benefits.
* ‘Wear box’ access for jewellery during work.
* Retail Trust support for health, wellbeing, financial advice and legal aid.
* Parties, incentives and gifts throughout the year.
* Clear career progression and training opportunities.
If you are looking for a new challenge and have the relevant skills, don’t miss out. Apply to submit your application.
Important Information
* If you require reasonable adjustments during your interview(s), please let us know as soon as possible.
About Pandora
Pandora is the world’s leading jewellery brand, specialising in accessible luxury jewellery made from high‑quality recycled silver and gold. With over 2,700 concept stores and 6,800 points of sale in more than 100 countries, Pandora is committed to sustainability and reducing greenhouse gas emissions across its value chain by 2030.
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