To assist with the administration and Guest relations to ensure the smooth
day to day running of Front of House and Reception. Exceed
the expectations of our guests to a five- star standard, inspire and create
unique memorable experiences of escape and adventure, so everyone feels special.
Main responsibilities:
Guests
·
Prepare a 5* standard and +1 service standard of
all arriving guests.
·
Assist with the planning and organisation of
small events and functions as required.
·
Deal with guest enquiries, reservations and
requests and follow-up with appropriate telephone/mail/email correspondence.
·
Ensure that all guests, team and visitors
receive an outstanding welcome and first impression of the company.
·
Ensure that all guests, receive an efficient
check-in and check-out to and from the resort.
·
Ensure all guests receive and efficient
departure from the resort with a memorable last impression.
·
Communicate with the guests during their stay so
that they have their expectations exceeded
·
Deal with any guests’ complaints and queries in
line with Forbes Standards and report actions appropriately to relevant
managers.
Team
· Ensure all appropriate departments are informed
to meet and exceed the guests’ requests.
· Assist the 1887 team with guests’ requests,
service of tea/coffee/afternoon tea.
Productivity
* Assist with daily general administration, typing and office work.
* Assist with the management of Hart to ensure that it is always up to
date and correct.
Health & Safety
·
Report any concerns, near misses and support
the see, it, sort it, fix it and do not walk on by.
Sustainability
* Assist with the ESG policy to achieve the Sustainability goals of
the company by embedding it into the departments and within the whole
team.
· Be able to lead communication on our ESG policy and Earth Check
to the team, guests, and suppliers.
EXPECTED BEHAVIOURS
* Friendly Pleasant, kind and easy to talk to.
* Aspirational Have hopes and desires to achieve your goals.
* Honest Have integrity so you can be trusted,
straightforward and truthful.
* Challenging Interested in testing your ability, skills,
and the way you think.