Job title: Operational Policy Manager -Enforcement & Safeguarding (Initial Focus on Suicide Prevention)
Salary: Circa £55,000
Grade: Band 3
Contract type: Perm
Reference: SF3754
Contract details: Full Time
Location: Palestra/ Hybrid
Application closing date: Tuesday 14th of April @ 23:59
About The Role
The safety of our customers is paramount. The Security, Policing and Enforcement Directorate is responsible for ensuring that all those who use our services or access our networks are protected from crime or personal danger. This includes the most vulnerable who may need further support to be kept safe.
This role will develop and deliver policies and programmes to ensure the safety of our customers. This will be within a Safeguarding Portfolio and will initially focus on suicide prevention.
You will work in partnership with key internal and external stakeholders, in particular operational teams across TfL, policing and enforcement partners, charities and Local Boroughs to guide, influence and drive policy development and implementation plans to protect our customers.
Note: This role may involve working with individuals who have experienced trauma; you may be exposed to sensitive and potentially distressing content. Your lead portfolio may change over time to support your wellbeing and development to include rough sleeping, schools and young people, hate crime or vulnerable adults.
Key Accountabilities
* Lead responsibility for a portfolio of work across Enforcement and Safeguarding - e.g. suicide prevention, rough sleeping, road safety, fare evasion, crime reduction, working with youths, hate crime. Your key portfolio may change over time.
* Provide expert guidance on key policy issues within the scope of the directorate's operational and strategic accountability.
* Manage the delivery of SPE strategic priorities by translating these into SMART individual and team objectives where appropriate, with the aim of optimising operational effectiveness.
* Provide effective management and leadership of individuals and teams, projects and disciplines, by acting as a role model to others, leading and supporting staff through change, and advocating and demonstrating continuous improvement.
* Direct or deliver the work by demonstrating effective management accountability in applying performance and development policy and practice, enabling and supporting individual career development and contributing to resourcing strategy and succession planning.
* Drive continuous improvement in the delivery of transport enforcement, compliance and community safety activity, by using best evidence from a range of internal and external sources.
* Manage, maintain and develop strategic partnerships with key stakeholders to help achieve TfL/SPE's strategic outcomes around safety, security, safeguarding and reliability.
* Work in collaboration with other teams across TfL to ensure that enforcement, safeguarding and policing priorities are considered as early as possible in the development of TfL policies and strategies to improve operational effectiveness.
* Advocate and champion the implementation of an evidence-based, problem-solving, customer-focused approach across the Directorate and with our key partners to deliver effective responses to safety, security, safeguarding and reliability issues.
Key Interfaces
The jobholder is expected to build and maintain excellent working relationships with the following:
* Within SPE – Senior Leadership and Management Teams, Intelligence and Analysis, Governance and Sponsorship, Performance, Operations, Policing and Partnerships.
* Within TfL – TfL's operational businesses, transport planners and policy managers.
* External – Greater London Authority, Metropolitan Police, British Transport Police, City of London Police, Driver and Vehicle Standards Agency, Mayor's Office for Policing and Crime and London Councils; key stakeholder groups and charities working for safer transport networks in London.
Knowledge
* A good understanding of TfL's strategy and objectives, the political priorities affecting TfL and the wider implications of decision making in the public sector.
* Good knowledge of the legislation affecting transport policing and enforcement activity for TfL.
* Good knowledge of safeguarding issues affecting public transport.
* Good knowledge and understanding of the major issues affecting the provision of policing and transport services in London.
* Good knowledge of principles of evidence-based policing and the SARA problem-solving approach.
* Good knowledge of TfL organisation, culture and structure as well as TfL processes.
Skills
* Excellent communication, presentation and analytical skills, including excellent written skills with proven ability to research and write accessible, clear policy documents and reports for a range of audiences.
* Management & leadership skills to lead, motivate, negotiate and influence people at all levels within own team, across the organisation and outside.
* Highly developed interpersonal skills, with proven ability to build effective working relationships at all levels internally and externally.
* Ability to use initiative and sound judgment, to make informed decisions or recommendations and work under pressure to tight deadlines in a complex political environment.
* Proven project management and delivery skills.
* Excellent IT skills – Microsoft Office (Word, Excel, PowerPoint, Outlook).
Experience
* Experience in leading and managing policy development and implementation within a safeguarding or enforcement context.
* Demonstrated ability to manage complex projects and deliver evidence-based solutions in a public sector environment.
* Experience working collaboratively with law enforcement, emergency services and charitable partners.
* Relevant experience in crisis or trauma-informed settings is desirable.
Benefits
* Final salary pension scheme.
* Free travel on the TfL network.
* Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket.
* 30 days annual leave plus public and bank holidays.
* Hybrid working approach where business and role requirements allow.
* Optional private healthcare discounted scheme.
* Tax‑efficient cycle-to-work programme.
* Retail, health, leisure and travel offers.
* Discounted Eurostar travel.
Equality, diversity and inclusion
We are a disability confident employer and guarantee an interview to any disabled candidate who meets all of the essential criteria. We use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
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