Location: Leicester - Office Based for 6 months Probation. Vacancy Type: Fixed Term/Full-Time. Application Deadline: Friday, June 19, 2026.
Job Summary
About the role
We are currently looking for a Learning Partner Support Officer on a 12-month fixed term basis.
As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.
What you will be doing
- Communicating with enquiring customers, answering product and service questions and troubleshooting where necessary.
- Maintaining Learning Partner records for selected staff roles.
- Ensuring access to NEBOSH Course Provider Interface (CPI).
- Processing payments and refunds for selected services (enrolment, de-registrations and exam cancellations).
- Processing reasonable adjustment requests.
- Processing learner transfer requests.
- Accurate processing of examination requests.
- Preparation and monitoring of examination schedule planner to ensure monitoring of examinations throughout the process.
- Checking data input in a timely manner before sending to third party suppliers.
- Ensuring all data is available to the published examination timetable for learners to access their examinations or examination packs to be dispatched.
- Registering Learners when Learning Partner is unable to do so.
- Monitoring receipt of examination pack at examination venues and preparing digital packs where not received.
- Keeping accurate records and documentation of pre assessment processes that will be used by other teams to complete the assessment process.
About You
- Experience in processing high volumes of data accurately.
- Experience of dealing with customer enquiries using multiple platforms including social media and web chat.
- Experience of building and maintaining relationships with our customers via email and digital platforms and telephone.
- Working on your own and as a team to meet key deadlines.
- Flexible approach to work.
- Adaptable to change.
- Experience in working in a fast-paced environment with daily deadlines and peak periods.
- Excellent IT skills, including Word, Excel, Outlook.
Key skills and attributes for the job
- Attention to detail to ensure accuracy.
- Ability to use initiative to find solutions to a problem.
- Takes ownership of enquiries to resolution.
- Ability to prioritise workload and has a calm manner during busy periods.
- Listens to the customer to identify their needs to find the best solution/resolution.
- Ability to follow work instructions and look for continuous improvements in how we do things.
- Self-motivated.
- Confident telephone manner and able to respond positively during difficult conversations.
Salary
£28,497.60 per annum.
Benefits
- Company Pension (10% employer).
- Enhanced holidays (25 days rising to 33 days with service).
- Health Care Cash Plan.
- Private Medical.
- 3 x salary Death in Service.
- Discounted Gym membership.
- Cycle scheme.
- Holiday Buying scheme.
- Extensive discounts and exclusive offers.
- Free parking.
