Practice Administration and Staff Support Assist with preparation and monitoring of staff rotas, ensuring adequate cover at all times. Maintain accurate records of staff absences and annual leave. Support GP trainee onboarding, inductions and associated administrative work. Oversee ESR updates and monitor staff mandatory training compliance.
Provide support to the reception team, ensuring daily tasks are completed efficiently. Compliance and Governance Maintain practice compliance records, supporting internal audits and external inspections. Support with complaints management, ensuring timely responses and accurate logging. Assist with delivery and monitoring of annual health campaigns.
Support building compliance, including liaison with contractors and coordination of annual maintenance schedules. Clinical and Patient Access Support Oversee and support e-referral processes. Monitor use of Accurx, including the Patient Triage tool, and support clinicians with demand management. Assist with practice projects and service improvement initiatives.
Other Duties Undertake any tasks delegated by the Practice Operations Manager to support smooth running of the practice. Work collaboratively with colleagues to maintain a positive, supportive environment.