Regional Casework Coordinator - North East & Yorkshire
Join to apply for the Regional Casework Coordinator - North East & Yorkshire role at SSAFA the Armed Forces charity
Regional Casework Coordinator - North East & Yorkshire
1 week ago Be among the first 25 applicants
Join to apply for the Regional Casework Coordinator - North East & Yorkshire role at SSAFA the Armed Forces charity
Get AI-powered advice on this job and more exclusive features.
About The Role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
About The Role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas, and you may be required to travel at short notice for face-to-face meetings.
About The Team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the Northeast and Yorkshire, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team 8, which includes a Regional Casework Manager and a Regional Manager for Casework and Community Engagement.
About You
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing, benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the Northeast and Yorkshire would be valuable.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Further Information About The Role
Download the full job description here.
Click here to view the benefits SSAFA has to offer.
If you have any queries or would like to speak to someone about this role, please contact Keith Amiss on keith.amiss@ssafa.org.uk for an informal discussion.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
How To Apply
Click on 'Start your application' now.
If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk
Closing date: Midnight on Monday 23 June 2025.
Interviews: 30 June 2025
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Non-profit Organizations
Referrals increase your chances of interviewing at SSAFA the Armed Forces charity by 2x
Sign in to set job alerts for “Regional Coordinator” roles.
(Internal Vacancy) Communications and Youth Coordinator FP2030
Morley, England, United Kingdom 4 days ago
Leeds, England, United Kingdom 3 days ago
Shipley, England, United Kingdom 3 days ago
Leeds, England, United Kingdom 1 month ago
Leeds, England, United Kingdom 3 days ago
Leeds, England, United Kingdom 2 days ago
Leeds, England, United Kingdom 3 days ago
Regional Sales Manager - Electrical Safety & Compliance
Leeds, England, United Kingdom 1 week ago
Bradford, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 3 weeks ago
Shipley, England, United Kingdom 2 weeks ago
Leeds, England, United Kingdom 3 weeks ago
Leeds, England, United Kingdom 1 week ago
Commercial Manager – Energy (Transmission & Distribution)
Leeds, England, United Kingdom 1 month ago
Senior Fellow in Inflammatory Bowel Disease
Leeds, England, United Kingdom 1 week ago
Elland, England, United Kingdom 4 days ago
Leeds, England, United Kingdom 1 month ago
Leeds, England, United Kingdom 53 minutes ago
Leeds, England, United Kingdom 1 week ago
Data Engineering Manager - Commercial & Supply
Data Engineering Manager – Commercial & Supply
Leeds, England, United Kingdom 1 hour ago
New Business Coordinator (Sales Support)
Regional Sales Manager, Cardiac - Yorkshire & Northeast UK
Wetherby, England, United Kingdom 3 weeks ago
Bingley, England, United Kingdom 6 days ago
Leeds, England, United Kingdom 3 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr