Head of Operations A senior leadership role where your decisions will directly improve young people’s lives. The Jack Hazeldine Foundation (JHF) is a small, ambitious youth charity with a big mission: to transform the lives of young people through high‑quality 1:1 mentoring, tutoring and personalised support. We are now seeking a Head of Operations to play a pivotal role in shaping how our charity runs – strengthening our systems, supporting our people, and ensuring we are sustainable, compliant and impact‑driven as we grow. This is a genuinely senior role, working closely with the CEO and Trustees, where your judgement will be trusted and your impact will be visible every day. About the role As Head of Operations, you will lead JHF’s operational strategy and oversee delivery across operations, finance, people, systems, programmes and compliance. You will line manage a small, committed team and deputise for the CEO when required. This is a role for someone who enjoys combining strategic thinking with hands‑on delivery, and who thrives in a small organisation where leadership is visible and change is possible. Why join JHF? A senior leadership role with real influence over how the organisation operates The opportunity to shape and improve systems Close working relationships with the CEO and Trustees A manageable team size that allows for thoughtful, people‑centred leadership Clear, visible impact where your work directly supports better outcomes for young people A values‑driven culture rooted in integrity, collaboration and ambition for impact A supportive organisation that values learning, wellbeing and sustainable ways of working We have strong operational foundations in place and have been awarded a CAF Resilience Grant to further strengthen our financial and operational sustainability – a key focus for this role. Key responsibilities Lead and implement JHF’s operational strategy alongside the CEO and Trustees Oversee day‑to‑day operations across programmes, finance, HR and administration Lead financial planning, budgeting, reporting and controls Act as senior lead for governance, risk, GDPR and information security Own and develop our bespoke database to improve efficiency, reporting and impact measurement Provide high‑quality operational insight and data to inform Board decision‑making Support programme delivery to balance impact, quality, compliance and sustainability Lead and support staff development, wellbeing and inclusive practice About you You will bring: Significant experience in a senior operational leadership role, ideally in a charity, youth, education or people‑centred organisation Strong financial management experience, including budgeting and reporting Experience leading small, multi‑disciplinary teams Confidence overseeing service delivery, compliance and risk Experience owning or leading organisational systems or digital change A values‑driven, collaborative approach and strong commitment to safeguarding young people We recognise that no candidate will meet every requirement. If you bring relevant experience and a strong commitment to our mission, we would love to hear from you. Head of Operations Operations Strategic Operations Head of Operations