Overview
The Head of Operations will be responsible for leading the effective and efficient delivery of the day to day operational performance of the Care Group, ensuring sustainable delivery of high quality patient care, safety processes, operational standards and quality/service improvement programmes for services delivered on the Royal site. Reporting to the Divisional Director of Operations, the post holder will be an integral member of the Care Group's Senior Leadership Team and will be fully accountable for the delivery of the Care Group's operational and financial performance. They will take a lead role in shaping and delivering the Care Group's strategy in conjunction with the Divisional and Trust objectives. The Head of Operations will work with Clinical Directors and Lead Nurse/AHPs to drive operational performance and planning within the Care Group. The post holder will work closely with other Divisions, Corporate Directors and external partners to achieve Trust objectives and contribute to health services across the local economy. The role aims to support delivery of high quality care to patients and to make the organisation the "Best Place to Work" for staff, with ongoing investment in development. Liverpool University NHS FT offers access to leadership and team development, coaching, and flexible working.
Functioning at a senior level within the Care Group leadership team, the postholder will proactively lead and provide solutions to resolve complex operational issues in accordance with Divisional objectives, targets, quality standards and resource constraints. The Head of Operations will lead the implementation of patient-centred clinical operational strategy and plans, ensuring systems and processes comply with legislation and governance requirements, liaising with commissioners about service developments, contracts and clinical care pathways while utilising the wider Divisional team. The postholder defines the strategic direction and policy setting for the Division, acting as a communications link between the Division, Care Group and external organisations, with a coaching leadership style to ensure clinical, staff and stakeholder engagement is reflected in decision making. The Head of Operations will be a highly visible, accessible and authoritative presence to support the delivery of Divisional and Trust objectives and service priorities. The postholder will be accountable for the Care Group's budgets, monitor income, and manage pay spend (including bank/locum and agency staff) and non-pay. They will lead the scheme to achieve the QEP target for the Care Group and represent the senior team at appropriate meetings to monitor financial performance. The postholder may deputise for the Divisional Director of Operations at divisional level/sub-board level meetings and has line management responsibility for the Deputy Head of Operations and other direct reports.
They will have extensive experience in a leadership role within an Acute Hospital setting, with a proven track record of performance management, successful change management, and developing teams using appraisal and accountability frameworks.
Responsibilities
* Coaching & values led leadership style, encouraging engagement and empowerment amongst staff and stakeholders, and in developing high performing teams
* High level communication skills, including mediation, negotiation, consultation, facilitation, presentation, training and coaching to influence, inform, reconcile differences and resolve conflicts
* Solve problems using a solution-focused approach with persuasive and influencing skills
* Analyse detailed data and information, including preparing responses to issues, weighing risks and forming judgments often within tight timescales
* Initiate, develop, coordinate and implement business planning processes on behalf of the Care Group
* Coordinate and lead Care Group activity to meet challenging performance targets within tight financial controls
* Implement agreed policy on behalf of the Care Group and ensure successful implementation
* IT literate and able to use standard office software and bespoke systems
* Cope with competing priorities and a demanding workload
* Deal with uncertainty and complexity in a political environment
* Work in an environment with frequent interruptions and in stressful, unpredictable situations day to day
Desirable criteria
* Research detailed information and use audit skills to apply findings to influence practice and develop business cases/plans
* Imaginative and innovative in developing new ways of working to meet patient care and service needs
* Management qualification, MBA or equivalent, with demonstrable senior healthcare delivery experience including operational delivery, clinical quality, people management and budget responsibility
* Understanding of diversity, NHS issues and pace of change, NHS Constitution principles
* Knowledge of computerised financial, management, budgetary management and workforce information systems
* Knowledge of governance arrangements and standards in the NHS and wider health and social care economy
About the organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from LUHFT and Liverpool Women’s NHS Foundation Trust. The Group is one of the largest employers in the region, with over 16,800 colleagues. The Trust provides general and emergency hospital care and specialised regional services for over two million people in the North West. Aintree is the single receiving site for adult major trauma; Broadgreen hosts elective surgical, diagnostic and treatment services; Liverpool Women’s Hospital focuses on women and babies; Royal Liverpool University Hospital provides complex planned care and specialist services.
The postholder will have access to safeguarding requirements and will be subject to the Disclosure and Barring Service checks. The organisation upholds safeguarding, promotes equality and diversity, and supports flexible working. We welcome applicants from diverse groups and offer flexible working arrangements where possible.
Note: New entrants to the NHS will commence on the first pay point of the relevant band. The organisation reserves the right to close vacancies early and to request support for DBS fees where applicable. Candidates should ensure they meet the person specification to be shortlisted. Applicants for Healthcare Assistant roles on staff bank should note age requirements where applicable. This organisation has a zero-tolerance approach to abuse of children, young people and vulnerable adults and requires safeguarding training for all staff. If you have any personal requirements, please contact Recruitment Services for arrangements to participate in the recruitment process.
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