Why Dash?
We are seeking an IT Support Technician to join our team and provide first-class IT support across the business. The role will begin with a strong focus on desktop and user support, ensuring that day-to-day IT needs are met efficiently and professionally. Over time, the role will evolve to take on more responsibility, including managing and supporting specific IT systems and products.
This is an excellent opportunity for someone who is keen to develop their career in IT, working closely with the IT Manager and gaining exposure to a wide range of technologies in a supportive environment.
Position:
What You'll Be Doing
* Provide first-line and second-line IT support to staff via the helpdesk system.
* Support and troubleshoot issues with Windows 11 desktops and laptops.
* Assist with Windows Server environments, user accounts, and group policies.
* Install, configure, and support printers and other peripherals.
* Support and maintain line-of-business applications
* Escalate complex issues where necessary while maintaining clear communication with end users.
* Maintain accurate records of support requests and resolutions in the helpdesk system.
* Over time, take ownership of specific IT systems or products, including planning improvements and liaising with suppliers.
* Assist the IT Manager with projects and system upgrades.
Requirements:
Essential
What We're Looking For
* Previous IT support experience (helpdesk, desktop support or similar role).
* Strong knowledge of Windows 11 operating system.
* Experience supporting Windows Server environments.
* Basic knowledge of Active Directory and Group Policy.
* Printer and peripheral setup and troubleshooting.
* Good problem-solving skills and ability to explain technical issues clearly to non-technical users.
* Strong communication and organisational skills.
* Driving licence and ability to travel between sites if required.
Desirable
* Exposure to Office 365 / Microsoft 365 administration.
* Networking fundamentals (TCP/IP, switches, Wi-Fi, VPNs).
Personal Attributes
Customer-focused with a positive attitude
Other information:
Key Information
Salary
: £30 - £35k
Location
: Redruth, with frequent visits to our
other sites in Truro, Plymouth and Exeter (pool car provided)
Hours
: 40 hours per week
Reporting to:
IT Manager