Health & Safety Administrator Risk, Compliance & Safety Management
3 Month Fixed Term Contract, London, Ark Workplace Risk.
Ark Workplace Risk is a consultancy and software company delivering operational risk, compliance and safety solutions to major and global organisations, predominantly within the residential and commercial property sector.
About the Role
As a member of the Customer Success Team, you will report to the Head of Customer Success and act as trusted advisor and problem solver to mid-to-large clients, supporting the implementation and ongoing management of safety programs.
Key Responsibilities
* Designing reports and predictive analytics for clients.
* Undertake gap analysis of processes for improvement.
* Preparation of technical proposals, schedules and client interactions.
* Respond to technical concerns and problems, ensuring smooth implementation and ongoing management.
* Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required.
* Work with the software support team to achieve client operational and strategic goals.
* Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management.
* Support the onboarding of new clients and develop client relationships.
* Complete administrative tasks on Ark internal systems.
* Prepare and pull off reports using Microsoft programs and internal systems for internal and external use.
* Manage and report on the company CRM system.
* Proactively review and follow up on client proposals on behalf of the Customer Success team.
* Create and issue client proposals and quotations.
* Proactively follow up to request information to ensure that the full picture is available to internal teams and clients when required.
* Confidently ask questions and raise queries within the wider business.
You will have
* A qualification in H&S and/or Fire Safety, including membership of a recognised industry body (e.g., IOSH).
* A strategic and goal-oriented mindset with the ability to lead, engage and manage client accounts and delivery programmes.
* An ability to convey information and simplify it for clients.
* An ability to learn new topics quickly.
* A passion to succeed, and a love of winning.
* Drive to build successful client portfolios and deliver the Gold Standard of service and solutions.
* At least 2 years’ experience in a client-facing role that included advising clients on health, safety and fire safety objectives on a programme level.
* Experience with taking a requirement and preparing a proposal through to brief across complex assignments.
Why Work for Us
Ark is a market leader providing an innovative suite of professional service solutions, outsourcing and future-proofed software and analytics to mid-major organisations in the UK.
We are committed to Equality, Diversity & Inclusion (ED&I) for everyone. All applicants will be treated fairly and without prejudice. No one will receive less favourable treatment or be discriminated irrespective of the following protected characteristics: Age, disability, gender reassignment (and identity), marriage and civil partnership status, pregnancy and maternity, race (including colour, nationality, ethnic or national origins), religion or belief, sex (formerly gender) and sexual orientation.
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