About the Role
and our Ideal Candidate
1. Responsibilities Overview: You will lead the end-to-end change delivery for the council's systems, designing, configuring, and documenting changes to Mosaic and associated platforms like the Provider Portal and Business Objects/Google Looker. You will facilitate workshops to map current and future processes, translating service needs into highly functional forms, workflows, permissions, and data rules. You will coordinate User Acceptance Testing (UAT), produce user guidance and release notes, and partner with ICT to ensure safe deployments. Additionally, you will lead the triangulation and reconciliation of data quality across multiple source systems to drive targeted data cleaning efforts.
2. Skills Required: You must have robust skills in business analysis, system configuration, testing, and technical writing. You need excellent stakeholder facilitation skills and strong SQL/reporting literacy. You must also have a deep knowledge of Mosaic configuration, social care workflows, and statutory datasets. You should be user-centred, evidence-led, highly organised, and resilient when working under time pressure.
3. Experience: You must have proven experience in delivering production system changes with complete artefacts, including configuration notes, UAT plans, and release notes. You should have a strong background in collaborating with IT teams on system releases and experience supporting audits, inspections, and data quality or cleansing activities.
Work location: Expected to be in the office at least 2-3 days per week.
Note: Shortlisting will be a two-stage process:
4. Initial shortlisting from application.
5. Candidates will be required to undergo online programming skills testing before being shortlisted for an interview.
About Us
Insights & Delivery Service Area
Within the Peoples Services Directorate (Adult Social Care, Children's Social Care & Education), the Insights & Delivery Service area is the operational process and analytical engine room of our directorate. This service area unites data intelligence, digital systems, business delivery, and quality assurance, we build a resilient, modern infrastructure that empowers our frontline practitioners. Through driving process innovation, championing digital tools, and providing vital learning and insights, we are the catalyst for delivering truly effective social care.
The Business Systems Team is offering two exciting new job opportunities.This team is the driving force behind core social care systems like Mosaic. They provide hands-on, accountable system ownership by proactively managing statutory configurations, implementing smart system changes, and delivering tailored training for our frontline teams.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:
6. A generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade
7. Enhanced Maternity, paternity, shared parental, adoption and dependents leave
8. Two volunteering days per year
9. Flexible Working - Smarter Working Scheme (dependent on the role)
10. Adjustable and agile working arrangements using Google Chromebooks
11. Learning and development portal offering a range of courses
12. Discounts on a range of local shops, restaurants, gyms and leisure centres
13. Interest free season ticket loans
14. Local Government Pension Scheme
15. Bicycle loan facilities and cycle to work scheme
16. Electric vehicle leasing scheme
17. Confidential health & wellbeing and counselling support