Length of employment: Job Summary: Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe! Learn more about Defence Infrastructure in our Candidate Information Guide attached. We have a vacancy for a Facilities Manager (FM) in the Bicester area. The FM plays a significant part in the delivery of service to our customers on a day-to-day basis focusing on the management of all services delivered in buildings, accommodation ad workplaces, leading the operational oversight, delivered either directly of through a third-party supplier partner. A key responsibility is to reduce asset down time (by providing proactive asset management advice to Customers), so they fail less often; and when they do fail, they are fixed quickly in line with Accepted Level of Performance (ALP). The successful candidate will report to the Senior Facilities Manager (SFM) and be responsible for Stakeholder Engagement, Performance and Risk Management, Assurance, Programme Delivery and Issue Resolution. Regional Delivery is a large, complex, and geographically dispersed operation within the DIO covering circa. 58,000 assets, across over 500 sites and 275,000 Ha of freehold and leasehold estate in the UK and a further 580,000 Ha overseas; with a multitude of £multi-million contracts to manage. We deliver soft and hard facilities management services including building, maintaining, and servicing the majority of MODs built assets, Training Estate, tenanted estate and USVF built estate. This position is advertised at 37 hours per week. Job Description: Key responsibilities include Acting as a key customer interface and FM subject matter expert across site(s). Proactively address challenges in a timely manner and raise as appropriate, engaging others as necessary. Facilitate the explanation of complex or technical issues in a way that the customer can understand. Listen and understand the needs of Customer groups, balancing these within contract deliverables. Providing an active presence on site(s) to develop and maintain effective relationships with customers, suppliers and site users Conduct the Weekly Site meetings and all other governance meetings, ensuring a high level of interaction and support, in accordance with DIO Standard Operating procedures (SOPs) and How to Guides (H2Gs). Be the key contact for issues raised and facilitate resolutions for operational/service delivery issues, using available data to inform decision making. Review and update all site risks monthly, ensuring they are documented on the SPRITe Risk Register and have mitigation plans in place. Ensure assurance activities are being undertaken to ensure contracted services are delivered to the KPIs. Monitor that all services meet policies and procedures, assets are safe and legal or have robust mitigation's in place, raising issues as appropriate. Be the FM interface for projects being delivered on site(s). Plan and deliver maintenance and minor/billable works programmes. Work closely with all partners to resolve programme issues, agree required rectification plans, reporting progress and escalating as appropriate. Support the development of future works plans and programming. Undertake any other tasks reasonably expected of the role to support Defence and wider government objectives. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Where business needs allow, some roles may be suitable for a combination of office and home-based working.This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. The post does not offer relocation expenses (move of home, excess fares or temporary transfer). Non Standard move applicants will be eligible for the full package, subject to eligibility. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey - We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. Essential criteria Experience in customer relationship management and stakeholder liaison Local management of key suppliers, able to support negotiations, management or escalation issues. Licenses As this role requires frequent visits to our sites, some of which are remote, it is essential that the successful candidate holds a current driving licence. Your suitability for the role will be assessed with your Job History, Personal Statement and using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and candidates will be appointed on merit. Candidates will be required to provide CV details to include job history, previous skills and experience. Candidates will also be required to provide a Personal Statement (no more than 500 words) which should demonstrate how you meet the essential criteria above. At sift, you will be assessed against your CV and Personal Statement and the following behaviours: Communicating and Influencing Making Effective Decisions In the event of a high number of applications, the sift will be conducted on the lead criteria of Job History and Personal Statement only. At interview, you will be assessed against your experience and the following Behaviours: Delivering at Pace Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Where a Behaviour is assessed, we recommend using the STAR technique to format your responses at both application and interview stage. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out. Further information The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact:. As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.