We are seeking a talented Digital UX Researcher (Web & App) to join our Digital Go-To-Market team at E.ON Next. This is a 12-month fixed-term contract, based in London with hybrid working, reporting to the Product Design Lead. You’ll play a pivotal role in shaping our digital experiences, ensuring every design decision is informed by rich, user-centred insights.This role is perfect for a midweight to senior researcher who thrives in fast-moving, start-up-like environments. We’re looking for someone self-motivated, hands-on and adaptable, with the ability to turn user research into actionable insights that directly influence product design and strategy. Experience in utilities or service-based sectors is a plus, but your agility, curiosity and ability to work across teams are what will make you shine.## Here’s a taste of what you’ll be doing:* Plan, execute and iterate UX research across web and app platforms, using qualitative and quantitative methods such as interviews, usability studies, surveys, contextual inquiries and A/B tests* Analyse research data and synthesise findings into actionable insights that inform product and design decisions* Facilitate user testing sessions, in-depth interviews and internal workshops to deeply understand user needs and behaviours* Collaborate closely with designers, product managers and engineers to integrate research findings seamlessly into product development* Maintain and refine user personas, journey maps and other research artefacts to guide design strategy* Contribute to prototyping efforts, applying research insights to improve UX and UI experiences* Monitor market trends, competitor activities and emerging UX practices to inform research approaches and recommendations* Engage in agile/scrum processes, providing timely research inputs and updates to guide product development## * Proven experience in UX research, ideally in fast-paced or start-up environments* Demonstrable ability to manage end-to-end research projects independently* Strong portfolio showcasing actionable insights and impactful recommendations* Excellent communication and influencing skills to present research findings to stakeholders* Bachelor’s or Master’s degree in a relevant field, complemented by hands-on experience* Comfortable working across multiple teams and balancing competing priorities## ## It would be great if you had:* Experience in utility, service-based, or regulated industries* Familiarity with both qualitative and quantitative research methods and tools* Experience contributing to product strategy and design workshops* Knowledge of accessibility standards and inclusive design principles* Confidence in working with prototyping tools and integrating research into iterative design processes**Here’s what else you need to know:*** **Role may close earlier due to high applications.*** **Fixed term contract length - 12 months*** Competitive salary* Location – **London** E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB - with travel to our other sites when required.* Excellent parental leave allowance.* **Award-Winning Workplace** - We’re proud to be named a **Sunday Times Best Place to Work 2025** and the **Best Place to Work for 16–34-year-olds*** **Outstanding Benefits** - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings* **Flexible & Family-Friendly** - Our industry-leading hybrid and family-friendly policies earned us double recognition at the **Personnel Today Awards 2024**. We’re open to discussing how flexibility can work for you* **Inclusive & Diverse** - We’re the only energy company in the **Inclusive Top 50 UK Employers**. We’re also proud winners of **Best Employer for Women** and **Human Company of the Year**—recognising our inclusive, people-first culture* **Support at Every Stage of Life** - We’re **Fertility Friendly** and **Menopause Friendly** accredited, with inclusive support for everyone* **Accessible & Supportive** - and will make any adjustments needed during the process* **Invested in Your Growth** - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way* For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
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