Location: Farnborough, Hampshire Salary: £32,000 - £38,000 per year Want something a little different from your usual Customer Success Manager role? Want to be able to combine sales with account management working in a sector that provides real impact on the lives of some of the most vulnerable people? Currently working in the Care Sector but keen to pivot your career? If so that then this position could be just what you’re looking for. About the role: On behalf of our client, we are recruiting for a Customer Success Manager, an essential member of their team to work either full-time or part-time. You will be responsible for building, nurturing, and managing long term client relationships, generating leads, and guiding prospective customers through their journey from product demonstrations through to the completion of the sales process. You’ll also be required to provide support to their clients throughout their customer life cycle - from onboarding through to end of subscription, offering consistent support and excellent customer service, handling their queries, providing assistance where necessary and sharing feedback with internal teams to support development. What you’ll do: Proactively generate and follow up on leads, conducting discovery calls, qualifying opportunities, and arranging and delivering system demonstrations. Play an integral part in generating new sales that will turn into long-lasting relationships by gaining an understanding of their business needs and pain points. Build and maintain trusted, long-term client relationships to drive customer loyalty and retention. Develop and execute a structured contact strategy, ensuring regular communication, reviews, and proactive account management. Identify and act on opportunities for upselling and account growth, as well as addressing potential concerns early. Manage the renewal process in a timely and structured manner, with a view to retain and expand relationships. Act as the key liaison between customers and internal teams, ensuring clear, structured communication of customer needs and feedback. Oversee the onboarding process for new clients, ensuring a smooth and positive customer experience. Resolve customer issues and complaints promptly, working closely with technical colleagues where required to maintain trust and satisfaction. What you’ll need: Experience in the care sector and a strong understanding of its challenges, or the ability to demonstrate clear knowledge of how the sector operates and what improvements are needed. A commercially minded but customer-focused approach, with the ability to close sales while also valuing long-term customer success and aftercare, adding real value to the client relationship. Strong communication skills with the ability to adapt your style to different audiences and situations. Confidence operating across both sales and account management responsibilities, with a natural, engaging manner in person, over the phone, and in writing. Strong IT and computer literacy, with experience using CRM systems and the ability to confidently demonstrate a software platform to clients. An understanding of the link between customer success and service improvement, with the ability to feedback client needs to help shape and enhance the product. A proactive, solutions-focused mindset with the ability to advocate for system improvements that enhance the customer experience. This is an entry-level position, ideally suited to someone looking to take the next step in their care career outside of a traditional care setting. What’s in it for you? The opportunity to make a real difference in the care sector in a role you can make your own. Options for full time and part time employment Working in a small but highly collaborative environment Career development This vacancy is being managed by our retained HR Consultancy – HRCentral Limited. No agents, please. REF-229 040