Delivering safe and high-quality standard of care is a key priority for NEMS. The organisations overall strategy, vision and values outlines that quality, and safety is at the foundation of everything we do to ensure we offer the best care. This means making sure we remain focused on meeting the needs of our population with services that are safe, effective, caring, responsive to peoples needs and well-led. All our services are safe, effective, compassionate and co-produced with patients, staff, carers and commissioners to meet changing needs.
To ensure that we deliver high quality patient care that is safe and responsive to our patients requires confident and competent staff to deliver the Quality agenda. NEMS has an exciting and ambitious programme of further improving quality which puts service users and carers right at the centre and staff in the driving seat of change. It is based on the principle that staff will develop their own effective solutions to improving the processes of delivering high quality services and care.
Improving quality is about making healthcare safe, effective, patient-centred, timely, efficient and equitable. In the history of the NHS, there has never been such a focus on improving the quality of health services.
Main duties of the job
The postholder will be responsible for the following areas:
* Monitoring over providing the delivery of actions from CQC inspections
* Understand historical CQC reports and other external audits to understand the impact for NEMS, which will require frequent concentration to analyse and assess reports as well as determining impact and actions for NEMS.
* Provide clear action plans and reports on progress to NEMS Executive team and Board
* Management of any concerns and communication across NEMS services
* Prepare response to the CQC in relation to enquiries and concerns raised.
* Managing and updating information to manage risk reporting
* Responsible for keeping our CQC registration and location information up to date on our Statement of Purpose and working with our internal teams to support information sharing.
* Managing the flow of data and information to the CQC.
* Supporting meetings with the CQC.
* Supporting focus groups for CQC assessment and monitoring.
* Deliver bespoke training sessions for those involved within the CQC process, to ensure colleagues have the relevant understanding of the CQC and NEMS requirements.
* Responsible for NEMS Quality Improvement plan including keeping the QI project log up to date.
* Ensure all CQC evidence statements are developed and regularly updated to capture improvements/developments
* Undertaking mock inspections at all sites and creating site action plans to implement and embed necessary changes
* To work with NEMS clinical teams, operational teams, estates and corporate services to identify areas of required improvement and delivery of required changes in a timely manner.
* To work with NEMS Comms Lead to ensure our workforce understand the regulatory requirements of the CQC and the process of an inspection
* 1. Self-Development & Mandatory Training
* Ensure all mandatory training as required within your role is kept up to date.
About us
About NEMS
NEMS CBS is a high quality, high performing; not-for-profit organisation which delivers integrated urgent care and urgent primary care services to over 1 million patients. Responsive, adaptable and continually evolving, we have a reputation for delivering locally tailored, safe, effective and cost-efficient services with high levels of patient satisfaction.
We are committed to investing in our people and have an established programme of learning and development, successfully developing our own Urgent Care Practitioners and Advanced Clinical Practitioners.
NEMS currently operates 3 main services: (1) Integrated Urgent Care across Nottinghamshire serving a patient population of over 1 million, including home visiting, remote consultation and clinical assessment services; (2) Urgent Treatment Centre provision located within the A&E Department at QMC, (3) A 24-hour walk-in urgent primary care service adjacent to Kings Mill Hospital A&E, Mansfield.
NEMS is committed to the NHS Values (as set out in the NHS Constitution March 2015).
NEMS CBS is a registered society under the Co-operative and Community Benefit Societies Act 2014.
Job responsibilities
The CQC Lead will be key to the delivery of NEMS vision. The post holder will be reporting to the Head of Quality Governance & IG and will be required to provide project and programme support for other programmes and projects relating to CQC. The postholder will be required to provide support in terms of meeting management, managing risk logs, the management and the monitoring of action plans and to develop a Quality Improvement Report. The postholder will work alongside teams and other projects as part of NEMS CQC efforts and other projects.
We want to recruit a diverse workforce, who are values driven, compassionate and have a desire to deliver high quality care every day. This role is about improving quality for our patients, their carers and our workforce.
The postholder will be responsible for the following areas:
* Monitoring over providing the delivery of actions from CQC inspections
* Understand historical CQC reports and other external audits to understand the impact for NEMS, which will require frequent concentration to analyse and assess reports as well as determining impact and actions for NEMS.
* Provide clear action plans and reports on progress to NEMS Executive team and Board
* Management of any concerns and communication across NEMS services
* Prepare response to the CQC in relation to enquiries and concerns raised.
* Managing and updating information to manage risk reporting
* Responsible for keeping our CQC registration and location information up to date on our Statement of Purpose and working with our internal teams to support information sharing.
* Managing the flow of data and information to the CQC.
* Supporting meetings with the CQC.
* Supporting focus groups for CQC assessment and monitoring.
* Deliver bespoke training sessions for those involved within the CQC process, to ensure colleagues have the relevant understanding of the CQC and NEMS requirements.
* Responsible for NEMS Quality Improvement plan including keeping the QI project log up to date.
* Ensure all CQC evidence statements are developed and regularly updated to capture improvements/developments
* Undertaking mock inspections at all sites and creating site action plans to implement and embed necessary changes
* To work with NEMS clinical teams, operational teams, estates and corporate services to identify areas of required improvement and delivery of required changes in a timely manner.
* To work with NEMS Comms Lead to ensure our workforce understand the regulatory requirements of the CQC and the process of an inspection
* Self-Development & Mandatory Training
* Ensure all mandatory training as required within your role is kept up to date.
Person Specification
Experience
* Previous experience of working within a healthcare setting
* Knowledge of Quality Governance
* Previous experience of leading on projects
* Understanding of local and national policies in relation to regulatory requirements
* Experience of report writing
* Experience of engaging with patients
* Knowledge of PSIRF
* Previous experience of CQC delivery plans
* Operating in NHS or social care commissioned services
* Experience in urgent primary care services
Qualifications
* Degree Level Education
* Degree Level Education or equivalent experience
* Previous Governance or CQC project training
Skills and Abilities
* Proven ability to form and develop effective relationships with workforce and external parties.
* Strong communicator with excellent interpersonal skills
* Flexible and proactive approach
* Ability to work under pressure with a calm and measured approach
* Able to demonstrate a considered approach towards workforce problem solving / people management for common workforce issues
* Desire to learn and progress
* Ambitious
* Organise self and use own initiative.
* Excellent interpersonal skills and empathetic
* Team player
* Genuine interest improving our service users journey and the service we offer
* Ability to work flexibly across home-based and sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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