Overview
Job Title: 2nd Line IT Technician
Location: Sharston, M22 4SN
Salary: £30,000 - £32,000, dependent on experience
Job type: Full time, Permanent
About us
Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
About the role
We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills.
Responsibilities
* Act as an escalation point for technical issues unresolved by 1st Line support.
* Troubleshoot and resolve end user issues.
* Provide support for remote/hybrid working setups, VPNs, and secure access.
* Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E).
* Administer user and permissions on Active Directory and Microsoft 365.
* Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements.
* Assist in IT projects, including system upgrades, migrations, and business continuity testing
Person Specification
* Strong knowledge of Windows Client OSs
* Knowledge of Microsoft 365, Active Directory, and Exchange.
* Understanding of networking (DNS, DHCP, VPNs).
* Experience with legal IT systems (case/document management, billing, dictation tools).
* Mobile device management experience (Intune, MobileIron, etc.).
* Excellent communication skills with the ability to support staff at all levels.
* High level of confidentiality and ability to work under pressure.
Salary & Hours
* Salary of £30,000 - £32,000, dependent on experience
* Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based
Benefits
* On-site Working - At our South Court office
* 23 Days Holiday - Rising to 26 days, plus bank/public holidays
* Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement
* Looking After Your Health - Private medical insurance available after 2 years\' service, annual flu jab and Employee Assistance Programme
* Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more
* Work Life / Balance - Active social committee with generous departmental and firm-wide social budget.
Recruitment Process
Interviews will be conducted by MS Teams and will include scenario-based questioning.
Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
Please click APPLY to be redirected to our website to complete your application.
Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.
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