German Speaking Customer Service Agent (FTC)
Location: Nottingham (Hybrid 2 days in the office, 3 days from home)
Contract: 12-Month Fixed Term
Salary: £24,000 per annum
Hours: Monday to Friday, 8am 4pm or 9am 5pm (with occasional Saturday work on a rota basis)
We re seeking a German-speaking Customer Service Agent to join a friendly and supportive multilingual customer care team based in Nottingham. This is an excellent opportunity for someone fluent in German and English who enjoys helping customers, solving problems, and delivering a high standard of service.
The role offers hybrid working, a structured training programme, and the chance to build valuable experience within a fast-paced international environment.
Key Responsibilities
* Respond to customer queries in German and English via phone, email, and live chat.
* Provide accurate information about products, services, and orders.
* Handle customer complaints and enquiries efficiently, ensuring a positive experience.
* Work closely with internal departments to resolve issues and follow up as needed.
* Maintain accurate customer records and ensure timely responses.
* Support the wider customer service team in achieving service targets.
What We re Looking For
* Fluent in German and English (both written and spoken).
* Previous customer service experience preferred (office, retail, or contact centre).
* Strong communication and interpersonal skills.
* Excellent attention to detail and ability to multitask.
* Confident using computers and managing multiple systems.
* A positive attitude with a focus on teamwork and problem-solving.
What s on Offer
* Competitive salary of £24,000 per year.
* Hybrid working 2 days per week in the Nottingham office.
* Supportive, multilingual environment with full training provided.
* Opportunity to work with an international customer base.
* Great experience within a dynamic and growing business.
If you re a fluent German speaker looking to develop your career in customer service within a professional, inclusive, and fast-paced environment, we d love to hear from you.