Established since 2008, we are a social housing recruitment agency based in Birmingham city centre. We have an amazing opportunity for a committed and hard-working professional to join our operations team, where you will play a critical role to the on-going success of the business. The role of the Recruitment Support Officer will include the following: * Ensure all our temporary workers are fully compliant ahead of their start date by conducting thorough checks to verify right to work in accordance with legal requirements * Process Disclosure and Barring Service (DBS) checks for candidates as required * Collaborate with internal teams to ensure compliance procedures are adhered to at all times * Monitoring and chasing outstanding compliance documents via telephone and email * Timesheets – resolving pay queries with candidates and clients * Credit control - managing the sales ledger made up of a wide portfolio of clients * Provide information to clients on outstanding debts and agreeing on payment plans * Daily bank reconciliations and cash allocation * Inbound and outbound telephone calls * Build and maintain strong internal relationships and also rapport with our temporary workers * Ad hoc administration duties including data entry and sending emails * Day-to-day office tasks to ensure smooth running of the workplace, including replenishing office supplies * Assist in the coordination and setup of internal meetings, staff events, and company socials * Contribute to team meetings and have a collective team approach towards wider goals What we are looking for in the Recruitment Support Officer: * At least 2 years administration experience, preferably in a fast-paced environment * Strong IT skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook) * Experience working in a sales or recruitment environment is highly desirable * Excellent attention to detail and the ability to manage multiple tasks simultaneously * Must be able to take ownership of the role * Strong communication skills, both written and verbal * To be self-motivated and able to use own initiative * Professional and friendly telephone manner * Approachable and positive attitude What you'll get in return as the Recruitment Support Officer: * Career progression as the team grows * Fun and supportive work environment * Training and mentorship * Company incentives * Team nights out and social events * Mental health support The role is Monday-Friday 08:00-17:00. The Recruitment Support Officer role will suit an individual with a strong administration background who excels in a fast-paced, busy environment. You must have excellent communication skills, as well as good I.T. skills and are able to build professional working relationships with a wide variety of people. It is essential that you are customer focused with a positive, can-do attitude. Time management and organisation are key to being successful in this role