We are looking for a confident, assertive and proactive team leader to join us at Goodhood. The ideal candidate should have previous supervisor experience and be confident in leading and motivating a team.
KEY RESPONSIBILITIES
SALES TEAM AND ACHIEVING TARGETS
* Report to the store management team daily, ensuring clear communication throughout
* Participate with the management of store staff, always acting as a professional point of contact
* Address problems with work quality, issues between employees and other concerns in an effective, timely manner
* Monitor sales information and act accordingly to achieve sales targets and individual KPIs
* Oversee all staff are briefed and aware of daily and weekly sales targets
* Delegate roles and responsibilities daily to shop staff
* Manage till operations, ensuring payments are processed correctly and cashing up is done daily
* Foster a positive and collaborative team environment, empower team members
TRAINING AND CUSTOMER SERVICE
* Ensure staff are delivering high levels of excellent customer service
* Participate and contribute to Goodhood shop staff team training sessions
* Be mindful of sales in-store, noting patterns, trends, requests etc. and feed back to the team
* Liaise with brands on gifting and incentives for store staff
* Deal with any customer complaints and issues
* Deal with customer returns and contact brands to organise faulty items to be repaired or replaced, ensuring the customer is kept up to date on the situation
SHOP FLOOR AND STANDARDS
* Daily upkeep and standards walk around the store to rectify any issues
* Ensure visual merchandising is kept to the Goodhood standard
* Ensure shop floor is clean and tidy daily at all times without exception
* Make sure the shop fixtures and fittings are in working order and immaculate
* Ensure new product is on the shop floor and communicate with the warehouse where product is needed
* Run stock checks regularly to ensure all stock and the right quantities are out on the shop floor
* Liaise with warehouse regarding missing stock and stock replenishment
* Check products are priced correctly, and security tagged
* Ensure stock is replenished and the shop floor is fully stocked
* Always set a professional standard
Preferable Skills:
* Previous experience as a supervisor in a
* Confident and assertive, able to manage and strive a team
* Experience in Shopify or Brightpearl would be beneficial.
Please send your CV with a covering letter to: careers@goodhood.co.uk
SUBJECT: Store Supervisor