Overview
Customer Service Advisor. Full time; Monday to Friday, 9 am to 5 pm. Permanent Employee. Previous admin experience desirable. Based at our Head Office in Stafford Park, Telford.
Vivactive Ltd is listed as the 80th fastest growing company in the Midlands, with a growth of over 20% year on year. We have won awards locally for being a high achieving company, and we're a great place to work. We focus on career development and promotion - if you're looking for a career and not just a job, apply now!
Responsibilities
* Customer Services Advisors are the front-line of our business, dealing directly with our valued customers.
* Whether you're working on inbound calls or emails we'll train you to give exceptional customer service. You are never just a cog in a wheel.
* We want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and complaints, and work in the background on our websites.
* No experience is necessary as our CS training team will teach you all the skills you need.
* Experience of webchat is desirable but not essential.
Benefits
* Market-leading annual leave pro-rata to 23 days plus 8 bank holidays (31 days in total)
* Your birthday off, so you always enjoy your birthday!
* External training courses, we'll pay for your First Aid, Fire Marshall, Management Courses, Customer Service NVQs & Apprenticeships
* Awards and Recognition Schemes; delivering above and beyond never goes unnoticed
* Free Christmas party - the best you'll ever go to!
* Free Onsite Parking
* Free tea, coffee, chilled water, soft drinks
* Pension Scheme
* Free Summer BBQ and social other events
* We love to celebrate the hard work of our dedicated CS team with things like pizza lunches, paid for by the company
* We care about our employee's mental and physical health with extra strong health and safety practices across the business
* An environmentally conscious company
This is an incredible opportunity to join a rapidly growing company, don't hesitate to apply now
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