Job Description
Customer Liaison Officer
Location: On-site / Field-based
Industry: Energy Efficiency & Renewables
Company Vehicle Provided
Our client is a well-established installation company with over 10 years’ experience in the industry. They specialise in a wide range of domestic energy efficiency and renewable solutions, including:
Gas boiler replacements
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External wall insulation
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Underfloor insulation
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Loft insulation
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Cavity wall insulation
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Solar panels
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Air source heat pumps
Due to continued growth, they are looking to recruit a highly motivated Customer Liaison Officer with previous experience in a similar role to join their team.
Key Responsibilities
Acting as the main point of contact for customers on site, ensuring clear and consistent communication throughout installations
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Building and maintaining strong customer relationships through excellent service
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Reporting regularly to the Project Manager regarding ongoing works, issues, and customer feedback
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Liaising with the Customer Service team to monitor and respond to customer feedback
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Ensuring all customer enquiries are logged and responded to promptly
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Assisting Site Managers by monitoring ongoing installations on site
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Instructing installation teams to ensure works are completed in line with company quality standards and health & safety policies
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The Successful Candidate Will:
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Have previous experience in a Customer Liaison Officer (or similar customer-facing/site-based) role
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Possess strong organisational skills with the ability to prioritise and multi-task
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Have excellent written and verbal communication skills
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Be proactive, professional, and enthusiastic about delivering outstanding customer service
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Hold a full UK driving licence
What’s On Offer
Company vehicle
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Company mobile phone
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Company laptop
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Opportunity to join a growing and reputable company within the renewables and energy efficiency sector