Operations Director – Facilities Management (Hard Services)
Location: London/Cambridge
Salary: £80,000-£90,000 + Car Allowance + Excellent Benefits Package
We offer a truly unique opportunity to join a market-leading facilities management business in the newly created role of Operations Director.
This is a key role where you will be pivotal in developing, maintaining, and enhancing relationships with clients and key stakeholders. The expectation is that you will provide excellent operational leadership, ultimately being responsible for the smooth day-to-day running of contracts within your remit. A technical background would be an advantage but is not essential, as there is adequate knowledge and technical experience within the wider leadership team.
This role will involve managing a multitude of clients across the UK, with full accountability for over 40+ clients, with a combined contract value of circa £15 million. The ideal location for this candidate is around the London/Cambridge region, and you must be prepared to travel as and when required. The contracts are mainly Hard FM with a mix of new and longstanding clients. You will have a large and diverse team to manage, with approximately 5 direct reports. The team is large and loyal, providing great support to the Operations Director when needed.
Other responsibilities include:
* Accountable for the financial performance of the contracts
* Full P&L Responsibility
* Ensure all risks related to SHEQ (safety, health, environment, and quality) are effectively managed
* Develop effective working relationships with operational personnel, business partners, suppliers, and sub-contractors
* Maintain a strong relationship with clients, staff, and sub-contractors
* Set, monitor, and control SLAs
* Seek out potential growth opportunities within the contract where possible
* Maintain a positive and successful relationship with each client, working closely to ensure a strong partnership
Candidate Profile:
* Proven or successful background managing multi-site contracts, ideally with a value of over £10 million
* Technical background is an advantage but not essential
* Previous management experience within FM, Building Services, or Engineering sectors
* 5+ years' experience in the Facilities Management sector
* Excellent communication skills
* Hardworking and driven individual committed to the job
* Commercially aware with the ability to spot opportunities
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