Senior IT Service Manager
Location: Thorpe Park, Leeds, Hybrid working
Join us as Senior IT Service Manager and play a key role in keeping our technology reliable for colleagues and customers. You'll shape and deliver our IT service strategy, ensuring consistent services across the business and strong performance from partners such as Fujitsu, Microsoft, Maintel, CloudClevr and others.
The role oversees core IT service processes - incident, problem, change and service introduction - setting clear standards, managing risks, and driving operational resilience and disaster recovery with robust, tested plans.
A focus on continual improvement is essential, monitoring SLAs and KPIs and promoting best-practice frameworks like ITIL. Strong relationship-building is key, acting as an escalation point, collaborating with senior leaders, and engaging with suppliers.
You'll also lead a high-performing IT Service team by setting expectations, coaching for success and promoting accountability and collaboration. Effective budget management ensures maximum value from internal teams and external partners.
What we are looking for: