About Us Meridian Lawyers is a progressive and award-winning law firm with offices in Sydney, Melbourne, Newcastle, Brisbane, Canberra, and Perth. We are recognised for our expertise across Insurance, Corporate & Commercial, Workplace Relations & Safety, Commercial Litigation & Dispute Resolution, Property, and Health Law. Our reputation is built on delivering strategic, practical legal advice and fostering strong, trusted relationships with our clients. It’s this combination of technical excellence and personal connection that sets us apart. About the Role Meridian Lawyers is seeking a professional and proactive IT Support Analyst to join our Sydney office on a full-time basis. This is a fantastic opportunity for someone who is proactive, independent, thrives on being busy and works with a sense of urgency. Key Responsibilities As an IT Support Analyst, this role will work within a close-knit team to provide professional IT support services to internal clients based across our six offices in a timely and friendly manner. This is a pivotal support role with varied workload, managing competing priorities and competing deadlines. You will have a passion for continuous improvement, have had experience with various IT Support scenarios and prioritise providing an exceptional experience to both our employees and clients. Your duties will include: Monitoring and responding to alerts for change in service status report (availability, downtime, error reporting) Ensuring all server and client patching is completed Ensuring maintenance tasks are completed on all systems Providing frontline support for all applications, hardware and services provided to the firm Assisting in the upgrade of Server Applications Provisioning of corporate applications to Personal Devices (BYOD) Managing user accounts of all Application or Security Management Systems as defined by the Service Catalogue Access rights management Managing email distribution/security groups Managing user onboarding and offboarding Configuring MS Office, iManage, Finance and other applications Assisting in office re-locations Ensuring meeting room systems are functioning optimally Assisting with non-technical issues where required by the firm About You You will have a Bachelor’s degree or equivalent in Information Technology (or a related degree) and bring at least 3 – 4 years of experience in an IT Support role, preferably in the legal or professional services industry. You will have: Experience in the operations of a law firm High level of experience in supporting and using Microsoft Office products such as Outlook, Word, Excel and Teams Experience in iManage Work 10 Client and Server Support Experience in Aderant Expert 8.0 and above – Client and Server Support Experience in Azure AD deployment and management Experience with Azure MFA or similar Experience with Microsoft Intune or similar Experience in developing training manuals and programs Experience in implementing and managing online training solutions Ability to build and maintain strong working relationships Ability to identify and prioritise workloads Able to review technical information and articulate in clear, concise language Ability to work collaboratively and communicate effectively with peers You are known for: Being an active team player, who seeks to build relationships with peers and team members Your can do attitude and willingness to help others Contributing ideas, opinions and suggestions in team discussions Consistently delivering excellent client service Showing enthusiasm and responsiveness to internal clients Looking for new ways to improve ways of working Demonstrating a professional and courteous attitude to clients and internal stakeholders Why Join Meridian Lawyers? At Meridian Lawyers, we pride ourselves on our inclusive and collaborative culture. We are a values-driven firm that recognises and rewards innovation, initiative, and excellence at all levels. We offer: A supportive environment focused on your professional development through our MeridianMinds learning program. Wellbeing initiatives including discounted health cover, flu vaccinations, and regular health and skin checks. Access to a wide range of retail and service discounts. Salary continuance insurance and salary packaging options. A Personal Enjoyment Day to recharge. An employee referral program. Next Steps If this sounds like the right opportunity for you, please submit your CV via this advertisement. To learn more about our team and culture, visit www.meridianlawyers.com.au/careers.