Company
Known for its bold creativity, Swiss craftsmanship, and playful spirit, Swatch is a contraction of “Second Watch” and is considered the ‘fun’ brand of Swatch Group. Since its inception in 1983, the brand has revolutionised the watch industry with its innovative designs and high‑quality materials, with a mission to create stylish, affordable alternatives to traditional timepieces. Swatch is celebrated for its diverse collections, including the highly sought‑after MoonSwatch collaboration with OMEGA, the vibrant Art Collection featuring unique designs from contemporary artists, and its prestigious Blancpain partnership that brings luxury and precision to its timepieces. Whether through iconic styles or groundbreaking collaborations, Swatch continues to push the boundaries of watchmaking, making modern timepieces accessible to all.
Flik Flak was created in 1987 to integrate a unique concept for learning to tell the time. They are now the most popular children’s watches. Flik Flak was developed in close collaboration with teachers to enable children to learn and be able to tell the time, quickly and easily.
Job Description
To provide exceptional levels of customer service to all customers. Merchandise, promote and sell all products to end consumers. Meeting all sales targets and store objectives.
Sales
* Greet and serve all customers providing a friendly service and delivering a full and memorable experience
* Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
* Ensure good knowledge of all functions of watches and other products
* Provide reliable information to customers in all matters relating to sales and customer service
* Help display merchandise as directed
* Contribute to the store reaching its monthly, quarterly and annual sales targets
* Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Store
Security
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
* Maintain/build a general awareness of products and security hot spots
* Follow Company policy and procedures for opening/closing the store
* Maintain correct processing of all deliveries
Cash Handling / Payment Transactions
* All transactions to be handled in a responsible and secure way
* Till functions, cashing up, payments and general duties
* Dealing with, and handling of, cash, credit cards and international currency
Care of the Store
* Ensure the store is kept clean and presentable at all times
* Back of house and shop floor are both just as important
* Health and Safety aware
* Good Visual Merchandising standards
Communication
* Adhere to company policies and regulations
* Attend briefing sessions as directed by your line manager
* Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear
* Be familiar with international customers’ customs and culture
Product Knowledge
* Attend regular training days
* Take responsibility, be self‑motivated and proactive, to understand all new products and apply training and instructions
* Be able to deliver good product knowledge to our customers
Other
* To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager
Profile
Essential
* Positive and outgoing with the ability to naturally converse with customers
* Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
* Adaptable with the ability to build strong working relationships within small teams
* Excited to learn about Swatch products and gain a technical understanding of our ranges
Preferred
* Have experience within retail and/or fashion accessories
* Be accommodating to shifts, longer trading hours and staying late for events etc
* Have experience dealing with international customers
* Ability to communicate in multiple languages
* Commercial focus with a desire to exceed KPIs
Job Location
West Thurrock Way, RM20 2ZP London, United Kingdom (England)
Company Address
The Swatch Group (UK) Limited, 77 Marsh Wall, 12th Floor, London E14 9SH United Kingdom
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