.Remote Support Team Manager page is loaded## Remote Support Team Managerlocations: Manchester-Manchester-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD30262550**Team Manager – ADT Support Team****Shift Pattern:****Night shift rotation****4‐on / 4‐off schedule****Hours: 19:00–07:00**We’re looking for an experienced and people‐focused **Team Manager** to lead our ADT Support team. This is a fantastic opportunity for someone who thrives in a fast‐paced environment, enjoys developing others, and is passionate about delivering an excellent customer and colleague experience.**What we offer*** **Competitive Salary:** Reflecting your skills and experience* **Bonus Plan:** Designed to reward your impact* **Generous Leave:** 25 days of annual leave plus time off in lieu for any Bank Holidays worked* **Holiday Purchase Scheme:** Buy up to 10 extra days—up to 35 days total leave* **Comprehensive Benefits:** + Pension plan (up to 7% employer match) + Life assurance + Employee assistance program + Referral scheme* **Exclusive Discounts:** High street brands, cycle-to-work scheme, and Johnson Controls product discounts* **Career Development:** Extensive growth and advancement opportunities* **Free Onsite Parking:** Hassle-free commuting**How You Will Do It*** Lead, coach, and develop a high‐performing team of Technical Support Advisors* Foster a positive culture focused on quality, accountability, and exceptional customer experience* Provide regular 1:1s, coaching, and performance reviews to support colleague growth* Monitor service levels, workflow, and team performance to ensure operational targets are consistently achieved* Work collaboratively with stakeholders across ADT and Johnson Controls to drive continuous improvement* Ensure full compliance with processes, policies, and security standards* Contribute to training, onboarding, and ongoing skills development* Guide your team to deliver all customer satisfaction measures, taking proactive action where standards need improvement* Analyse customer data to identify root causes of dissatisfaction and shape effective action plans* Manage customer escalations when required**Essential:*** Experience leading or coaching a team in a customer‐focused environment* Strong communication and people‐management skills* Ability to motivate, support, and develop colleagues* A calm, solutions‐focused approach in a fast‐paced environment* Confidence making decisions and managing performance**Preferred:*** Experience in a contact centre, technical support, or service‐based environment* Background in security, alarm monitoring, or similar industries* Familiarity with KPIs, service levels, and operational reporting#LI-MS2#LI-OnsiteYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
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