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Join us at Accor, where life pulses with passion!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
Company Description
Join us at Accor, where life pulses with passion!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
Job Description
Do you have a passion for people? Do you enjoy meeting new faces every day? If so, we want YOU to join our Front Office team! :)
Ibis London Wembley is looking for a positive team member to support the reception team and create memorable experiences for our guests.
What will you do?
If you think talking to people is an art, and if you enjoy that no two days are the same… then this is what you could expect to do:
1. Welcome guests and consistently offer professional, friendly, and engaging service.
2. Contribute to guest satisfaction by providing high-quality services with a warm and friendly approach.
3. Assist guests regarding hotel facilities in an informative and helpful way.
4. Review arrivals, ensure that special requests are met, and service is anticipatory.
5. Handle guest concerns and react promptly, logging and notifying the proper areas to ensure satisfaction in resolutions.
6. Assist in growing the ALL program membership.
Qualifications
Your experience and skills include:
* Service-focused personality is essential.
Additional Information
A little more information:
To support your success, you will be trained in all front-of-house functions and safety procedures for the property and people.
Fluency in English is required to best welcome and care for our guests.
Understanding things from our guest’s perspective is key, so we will arrange a one-night stay for you to experience this firsthand during your onboarding.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.
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